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Remote Domestic Abuse Helpline Advisor (Crisis Support)
Job summary
A national Domestic Abuse charity is seeking a Domestic Abuse Helpline Advisor to provide emotional support to women in crisis. Responsibilities include answering calls, conducting risk assessments, and managing high call volumes. Candidates should have knowledge of domestic violence issues and experience in providing needs-led support. This is a full-time position with remote work, requiring occasional visits to London. The role offers a competitive rate and starts in January 2026.
Qualifications
- Knowledge of multiple oppressions like sexism and racism.
- Experience in the domestic abuse sector for at least two years.
- DBS check dated within last 6 months.
Responsibilities
- Answer helpline calls and provide emotional support.
- Support professionals in service delivery.
- Manage high call volumes and ensure service levels.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.