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Customer Onboarding Manager
Job summary
A fast-growing SaaS scale-up in the United Kingdom is seeking a Customer Onboarding Specialist. You will lead customer onboarding programmes, deliver training sessions, and troubleshoot CRM/data challenges in a fully remote role. Candidates should have 2–5 years experience in SaaS onboarding or support with strong CRM knowledge, particularly in HubSpot or Salesforce. The role offers a salary of up to £60,000, medical benefits, and progression opportunities within the company.
Benefits
Qualifications
- 2–5 years in SaaS onboarding, support, training or similar.
- Experience working in complex SaaS platforms, especially data-heavy products.
- Strong understanding of CRMs is a major advantage.
Responsibilities
- Lead customer onboarding programmes typically across 4 sessions.
- Help customers set up workflows and data processes.
- Run training sessions online for individuals and small groups.
- Troubleshoot moderately complex CRM/data challenges.
Skills
Tools
Remote | Up to £60,000 | SaaS Scale-up | CRM Data
We’re hiring for a fast-growing, bootstrapped SaaS scale-up helping businesses fix and manage messy CRM data with an awesome platform. With 900+ customers and big growth targets ahead, they’re expanding their onboarding function — and you’ll be the second UK hire.
This role sits at the intersection of onboarding, technical problem-solving and customer training.
You don’t need to code, but you do need to understand how complex SaaS platforms, data flows and CRMs behave. If you enjoy becoming a power user and then teaching others how to get value quickly, you’ll love this.
You’ll run structured onboarding programmes, deliver live training sessions, troubleshoot CRM / data scenarios and help customers reach early success fast.
- Lead customer onboarding programmes (typically short cycles across 4 sessions)
- Help customers set up workflows, dedupe logic, formatting rules and data processes
- Run 1 : 1 and small group training sessions online
- Troubleshoot moderately complex CRM / data challenges (not basic support)
- Escalate genuine bugs to engineering but be able to map out and understand what's happening
- Contribute to documentation, best practices and scalable onboarding processes
- 2–5 years in SaaS onboarding, CS, support, training or similar
- Experience working in complex SaaS platforms (data-heavy, workflow-heavy or integration-heavy products)
- Strong understanding of CRMs — HubSpot / Salesforce is a major advantage
- Someone who enjoys teaching, coaching and simplifying technical concepts
- Comfortable working in a small, fast-moving environment
- Faster Time to First Value (Onboarding)
- Strong customer feedback (NPS / CSAT) - Support
- Confident, self-sufficient users
- Smooth internal handovers and documentation improvements
- Salary up to £60,000
- Fully remote role (UK applicants only)
- Medical & dental
- Equity!
- Big ownership as the second UK team member
- Real progression into senior onboarding, CS, or product roles
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.