Customer Onboarding Manager

ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses; Remote; GBP 60,000; Full time

Job summary

A fast-growing SaaS scale-up in the United Kingdom is seeking a Customer Onboarding Specialist. You will lead customer onboarding programmes, deliver training sessions, and troubleshoot CRM/data challenges in a fully remote role. Candidates should have 2–5 years experience in SaaS onboarding or support with strong CRM knowledge, particularly in HubSpot or Salesforce. The role offers a salary of up to £60,000, medical benefits, and progression opportunities within the company.

Benefits

Salary up to £60,000

Fully remote role

Medical & dental

Equity

Big ownership

Qualifications

• 2–5 years in SaaS onboarding, support, training or similar.
• Experience working in complex SaaS platforms, especially data-heavy products.
• Strong understanding of CRMs is a major advantage.

Responsibilities

• Lead customer onboarding programmes typically across 4 sessions.
• Help customers set up workflows and data processes.
• Run training sessions online for individuals and small groups.
• Troubleshoot moderately complex CRM/data challenges.

Skills

Customer Success

Technical problem-solving

SaaS onboarding

Coaching

CRM understanding

Tools

HubSpot

Salesforce

Job description

Remote | Up to £60,000 | SaaS Scale-up | CRM Data

We’re hiring for a fast-growing, bootstrapped SaaS scale-up helping businesses fix and manage messy CRM data with an awesome platform. With 900+ customers and big growth targets ahead, they’re expanding their onboarding function — and you’ll be the second UK hire.

The Opportunity

This role sits at the intersection of onboarding, technical problem-solving and customer training.

You don’t need to code, but you do need to understand how complex SaaS platforms, data flows and CRMs behave. If you enjoy becoming a power user and then teaching others how to get value quickly, you’ll love this.

You’ll run structured onboarding programmes, deliver live training sessions, troubleshoot CRM / data scenarios and help customers reach early success fast.

What You’ll Do

• Lead customer onboarding programmes (typically short cycles across 4 sessions)
• Help customers set up workflows, dedupe logic, formatting rules and data processes
• Run 1 : 1 and small group training sessions online
• Troubleshoot moderately complex CRM / data challenges (not basic support)
• Escalate genuine bugs to engineering but be able to map out and understand what's happening
• Contribute to documentation, best practices and scalable onboarding processes

What We’re Looking For

• 2–5 years in SaaS onboarding, CS, support, training or similar
• Experience working in complex SaaS platforms (data-heavy, workflow-heavy or integration-heavy products)
• Strong understanding of CRMs — HubSpot / Salesforce is a major advantage
• Someone who enjoys teaching, coaching and simplifying technical concepts
• Comfortable working in a small, fast-moving environment

Success Looks Like

• Faster Time to First Value (Onboarding)
• Strong customer feedback (NPS / CSAT) - Support
• Confident, self-sufficient users
• Smooth internal handovers and documentation improvements

What You Get

• Salary up to £60,000
• Fully remote role (UK applicants only)
• Medical & dental
• Equity!
• Big ownership as the second UK team member
• Real progression into senior onboarding, CS, or product roles