Jobs in Coventry, United Kingdom
Client Success Manager
Digital Waffle
Research Director
ENI – Elizabeth Norman International
Python Engineer – Financial Services (Contract, Remote)
Alexander Ash Consulting
Senior .NET & React Engineer – Remote UK
Roc Search
Senior Data Engineer Maximo Data Mapping Specialist
Leap29
Discover more opportunities than anywhere else. Find more jobs nowSenior.NET React Software Engineer
Roc Search
Strategic Cyber Security Architect - Pre-Sales (Remote UK)
Robertson Sumner
Connect with headhunters to apply for similar jobsRemote-First Software Architect – Platform & DAM
Orange Logic
Remote Equity Trader — Grow Profits from Anywhere
Maverick Trading
Software Architect (Remote in UK)
Orange Logic
Senior Cyber Security Architect
Robertson Sumner
Remote Business Development Exec - Vehicle Safety Solutions
Glen Callum Associates
Remote Principal Cyber Security Architect – UK Travel
X4 Technology
Head of Solution Selling, Aviation SaaS (Remote)
Willis Global Ltd
Remote Software Engineer – AI HealthTech Backend
Hunter Bond
Senior ML Ops Lead - Platform and CI/CD Architect
Explore Group
Remote Avid MAM Cloud Migration Specialist
Net2Source (N2S)
Head of SRE & Platform Engineering (Remote UK)
LinuxRecruit
Remote Senior Unity Engineer — Live Mobile Games, Equity
The Developer Link
Remote Full-Stack Engineer — Cybersecurity SaaS (Equity)
Digital Saints | Start-up Talent Partner
Driving Instructor Trainee - Own Car, Flexible Hours, Pay
My Four Wheels
Remote Equity Trader Job in Thanet, UK | Full Time
Maverick Trading
Client Success Manager
Job summary
A cybersecurity services provider is seeking a Client Success Manager who will champion client excellence and manage relationships with clients. You will oversee client deliverables and ensure milestones are met while facilitating communication between clients and internal teams. The ideal candidate should have a minimum of 24 months in a client-focused role, strong presentation skills, and proficiency in CRM systems. This full-time position is remote and offers various benefits including annual leave and training opportunities.
Benefits
Qualifications
- Minimum 24 months in a client-focused role, building lasting partnerships.
- Experience conducting quarterly business reviews and managing feedback.
- Proven understanding of IT services and solutions.
Responsibilities
- Build and maintain strong, trust-based client relationships.
- Conduct feedback sessions and drive service improvements.
- Compile and deliver key service metrics and strategic recommendations.
Skills
Tools
Job Title: Client Success Manager
Location: Remote
Employment Type: Full-Time, Permanent
We are a specialist provider of cybersecurity services, committed to protecting digital assets and maintaining the integrity of client and customer data. Our team uses innovative strategies and advanced technologies to address evolving cyber threats and deliver exceptional service.
As a Client Success Manager, you will be the champion of client excellence, working closely with service, security operations, and consulting teams to build trusted partnerships. You will proactively manage relationships with strategic clients, keeping them informed of key metrics, service updates, and upcoming initiatives.
You will also oversee client deliverables, monitor onboarding and consulting projects, ensure milestones are met, and address any issues promptly.
- Client Relationship Management : Build and maintain strong, trust-based client relationships, acting as their advocate within the organisation.
- Client Feedback & Improvement : Conduct regular feedback sessions, including NPS / CSAT surveys, to capture insights and drive service improvements.
- Issue Resolution : Proactively manage and resolve client concerns, escalating when necessary to ensure satisfaction.
- Service Reporting : Compile and deliver key service metrics, including Quarterly Business Reviews and service updates, highlighting performance, deliverables, and strategic recommendations.
- Growth Opportunity Identification : Collaborate with clients and internal teams to identify growth opportunities, ensuring follow-up with relevant stakeholders.
- Contract Renewals : Coordinate timely renewal discussions with account management teams to maintain ongoing client relationships.
- 28 days annual leave plus bank holidays
- Fully funded ongoing training and certifications
- Regular team social events
- Life cover and sickness cover*
- Private medical cover*
- Home working allowance*
- 5% employer pension contribution
- Minimum 24 months in a client-focused role, building lasting, trusted partnerships.
- Experience conducting quarterly business reviews and managing client feedback processes.
- Proven understanding of IT services and solutions.
- Strong, clear communication and presentation skills.
- Familiarity with security fundamentals and business requirements.
- Proficiency with CRM systems and reporting tools to track client interactions and performance metrics.
- Excellent time management and organisational skills.
- Understanding of project management delivery styles.
- Service-oriented, with a passion for delivering excellent customer experiences.
- Consistently strives to exceed expectations.
- Acts with integrity to build enduring partnerships.
- Resilient, determined, and solution-focused.
- Collaborative and supportive, ensuring no one is left behind.
- Experience as an account manager or similar role in IT or cybersecurity managed services.
- At least 12 months of experience delivering IT managed services or long-term client engagements.
- Awareness of cybersecurity industry trends and managed services.
- Confident in leading client meetings and presentations.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.