Jobs in Cambridge, Grã-Bretanha

Call Center Agent

Phoenix, AZ 85007 (Remote)

5 Months

100% Remote - Candidates MUST be located within 1 hour of Phoenix or Tucson.

This position includes the following :

Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business related tax compliance, delinquency and general information requests. To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude.

Position Description :

• Answering incoming phone calls in a fast paced environment
• Resolving Tier 1 level issues
• Reviewing taxpayer accounts
• Verifying, gathering and simultaneously updating key information
• Educating taxpayers of online resources and current tax policies
• Submitting requests for payment arrangements
• Documenting actions taken into multiple systems
• Participating in all team engagement activities
• Meeting performance expectations

Skills Required :

Skills Preferred : Spanish-speaking

Experience Required :

Experience Preferred :

Experience with participating in process improvement activities

Education Required :

High school diploma or equivalent

Education Preferred :

Associates Degree or higher