Jobs in Cambridge, EE. UU.

General Information

Location: Work at Home

Job ID: 8420

Job Category: Customer Service Representative (CSR)

Language Requirement: English, French

Do you love skincare and cosmetics? Do you love helping people and sharing your knowledge about skincare and cosmetics? Do you want to grow your career with a company that rewards your hard work? Do you want to improve your work / life balance and work from the comfort of your home?

What\'s in it for YOU!

• $20.50 USD Starting Pay
• Plus performance-based incentives each month, earning potential
• Pay options to meet your needs: Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards
• Health Benefits for you and your family, including: medical, dental, vision
• 401(k) Investment options with employer match opportunities
• Paid Vacation Time
• Computer Equipment Provided
• 100% REMOTE - Work-at-Home, including training
• Great Work/Life Balance while developing your career
• Position as a Transcom employee (not an independent contractor)
• Ability to develop your skills and grow your career
• An opportunity to work for a company passionate about people

Join our Transcom Family as a Bilingual English and French-Canadian Customer Service Advisor! You\'ll be the friendly voice of our client to support their customers with answering questions about products, explaining changes in product formulations, informing customers about similar products and making recommendations, handling safety reports about products, communicating with influencers and partners interested in collaboration or product samples, monitoring and recording user feedback to improve services and products.

What we are looking for:

We\'ve got an exciting career opportunity for you, if you can:

• Fluently speak, read, and write in both English and French-Canadian
• Engage with callers, actively listen, analyze, and make recommendations
• Navigate multiple applications to research solutions
• Multitask in systems while providing step-by-step instructions
• Calmly provide conflict resolution and navigate frustrated customer situations
• Work independently in a virtual environment from home
• Adhere to a structured full-time schedule with high-volume inbound calls and written requests
• Talk to customers for the duration of a full-time schedule while wearing an approved headset

Requirements

The following items are mandatory pre-employment requirements and/or skills that are required to be successful in this role. The skills listed are used daily and for the full duration of your scheduled shift.

• Bilingual English and French-Canadian - verbal, written, and reading
• At least 18 years or older
• High School Diploma, or equivalent
• Able to successfully pass a criminal background check
• Able to work a full-time work week of 32-40 hours, with overtime opportunities as needed
• Able to maintain 100% strict adherence to the assigned schedule
• Able to work a variety of shifts including evenings, weekends, and holidays
• Able to work full-time hours, with reliable attendance
• Strong computer knowledge, including ability to accurately type at least 30 wpm
• Excellent English written and verbal communication skills
• Courteous and friendly with high level of professionalism
• Willingness to follow procedures and adhere to policies
• Able to multitask applications while talking to customers on the phone
• Able to thrive in a fast-paced work environment
• Able to actively listen to customer needs and demonstrate empathy
• Ability to work in an environment requiring concentration for extended periods
• Experience in a customer service role supporting skincare and cosmetics, preferred
• Previous call center and/or work from home experience, preferred

Location Requirements

Must live and work in one of the following states:

AL, AR, FL, GA, ID, IN, IA, KS, KY, LA, MO, MS, NE, NH, NC, ND, OH, OK, SC, SD, TN, TX, UT, VA, WI, WV. We have a site in Greenville, South Carolina. We cannot accept remote applicants within 50 miles of the Greenville site.

Work at Home Requirements:

• Transcom provides an all-in-one computer, monitor, and headset. The computer contains a built-in webcam for training and meetings.
• You must have a secure, quiet, distraction-free work environment during your scheduled shift.
• Your home office must be a private room with a door (not a shared space).
• Your monitor should not face a window if the office is on a ground floor.
• Your home office must have a hardwired DSL, Fiber, or Cable Internet connection.
• Dial up, Wireless, Mobile Hotspot, or Satellite internet cannot be used.
• Minimum internet speeds: download 20 Mbps, upload 3 Mbps, ping less than 100 ms.
• A dedicated home computer is preferred for assessments, but a provided computer is available if hired.

What Life at Transcom is like!

Transcom is a global customer experience specialist delivering customer care, sales, technical support and credit management services through a network of work-at-home agents and contact centers. We are 30,000+ specialists at over 90 centers across 28 countries, delivering services in 33 languages to international brands.

We are growing our virtual footprint in North America and hire remote employees in 26 states and 3 Canadian provinces. We are recognized by FlexJobs as a top remote-work company in 2025.

At Transcom, we are committed to our clients and each other. We foster a culture where you belong from day one, and there is no end to what we can achieve together.