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The NCA Service Desk team has a singular focus on minimising lost clinical and operational time by resolving incidents related to users’ access to IT services, systems and equipment. Members of this team maintain a relentless focus on customer needs with an analytical approach to incident management.

As a member of the Service Desk you will be accountable for minimising lost clinical and operational time due to incidents, working to restore colleagues’ access to IT services as quickly and simply as possible.

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people across Greater Manchester. Our 20,000 colleagues care for patients in hospital and in the community across Bury, Rochdale, Oldham and Salford, working to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and partners. We look for people who demonstrate our core values – care, appreciate and inspire – to join our team.

We offer a purpose‑driven role with flexibility, a competitive benefits package including an attractive annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities – supporting a better work‑life balance.

Date posted: 22 December 2025

Pay scheme: Agenda for change

Band: Band 4

Salary: £27,485 to £30,162 per annum

Contract: Permanent

Working pattern: Full‑time

Reference number: 236-NCA-AC328-25-PS-A

Location: Salford Royal Hospital, Turnpike House, 631 Eccles New Road, Salford, M50 1SW

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website.

• NVQ Level 3 or equivalent in an IT related subject or equivalent experience
• GCSE English and Maths (grade A‑C, or 4 and above)

• ITIL Foundation
• MSCE
• MCP

• Knowledge of IT hardware such as PCs, tablets and printers
• Proven ability to facilitate the installation of IT systems and equipment
• An excellent understanding of Microsoft operating systems and applications
• Computer literacy: Microsoft Office and the ability to utilise varied information resources
• Understanding of IT service delivery
• Knowledge of IT policies and procedures including IT security and disaster recovery
• Expert knowledge in IT and technology fields

• Knowledge of the use of information systems within the NHS

• Excellent communication skills with the ability to convey complex technical concepts in plain language
• Able to work under pressure
• Able to work individually or as part of a team
• Service‑orientated, customer‑focused
• Flexible approach to work outside normal office hours, when and if the need arises

• Ability to travel across sites as part of the service need

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Applications from job seekers who require current skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information, visit the UK Visas and Immigration website. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

Northern Care Alliance NHS Foundation Trust

Salford Royal Hospital, Turnpike House, 631 Eccles New Road, Salford, M50 1SW

https://www.northerncarealliance.nhs.uk/