Cisco Engineer

MRP Group; Remote; GBP 80,000 - 100,000; Part time

Job summary

A technology consulting firm is seeking an experienced Cisco Unified Communications Upgrade Engineer for a remote contract role. The ideal candidate will have hands-on experience with CUCM and UCCX upgrades and must hold active SC Clearance. Responsibilities include planning and executing upgrades, performing assessments, and validating system functionality. This is an initial 1-month contract with possible extensions.

Qualifications

• Hands-on experience upgrading CUCM and UCCX across multiple versions.
• Ability to troubleshoot call routing and applications.
• Applicants must hold active SC Clearance.

Responsibilities

• Plan and execute CUCM and UCCX upgrades per Cisco best practices.
• Perform pre-upgrade assessments and risk analysis.
• Validate system functionality post-upgrade.

Skills

Upgrading CUCM and UCCX

Strong troubleshooting skills

Independence in project tasks

Tools

Cisco Voice Gateways

IM & Presence

Cisco Unity Connection

Job description

We are seeking an experienced Cisco Unified Communications (CUCM) and Unified Contact Center Express (UCCX) Upgrade Engineer to support planning, execution, and post-upgrade validation of Cisco voice and contact center platforms. This is a remote contract role focused on system upgrades, migrations, and platform stabilization in enterprise environments.

The ideal candidate has hands-on experience upgrading CUCM and UCCX across multiple versions, strong troubleshooting skills, and the ability to work independently in a project-based engagement.

Responsibilities

• Plan, design, and execute CUCM and UCCX upgrades in accordance with Cisco best practices
• Perform pre-upgrade assessments, compatibility checks, and risk analysis
• Upgrade related components including :
• IM & Presence
• Cisco Unity Connection (if applicable)
• Finesse
• Cisco Voice Gateways (IOS / IOS-XE)
• Validate system functionality post-upgrade (call processing, contact center flows, reporting, integrations)
• Coordinate upgrade activities with stakeholders, vendors, and change management teams
• Perform backups, restores, and disaster recovery testing
• Troubleshoot and resolve issues related to call routing, CTI, agents, and applications
• Document upgrade procedures, configurations, and rollback plans
• Provide knowledge transfer and post-upgrade support as required

This is an initial 1 month contract with opportunity to extend - applicants must hold active SC Clearance.