Banking Customer Care Specialist – Hybrid

Teleperformance; Stirling; On-site; GBP 21,000 - 26,000; Full time

Job summary

A leading customer service provider in Stirling is seeking a Customer Service Specialist for their Personal Banking line. The role involves answering calls, supporting personal banking customers, and problem-solving effectively. Candidates should possess excellent verbal communication, empathy, and previous customer service experience. The position offers a competitive salary and benefits, with flexible working options available after initial training.

Benefits

Employee discounts

28 days annual leave

Workplace pension

Critical illness cover

Wellbeing resources and webinars

Cycle to Work Scheme

Length of Service Awards

Qualifications

• Professional and courteous telephone manner.
• Ability to deliver excellent service.
• Fluency in English essential.
• Previous customer service experience is essential.

Responsibilities

• Answer inbound calls with enthusiasm.
• Support customers with personal banking.
• Help customers with financial difficulties.
• Ensure customer complaints are resolved efficiently.

Skills

Verbal communication skills

Empathy

Attention to detail

Time management

Problem solving

Interpersonal skills

Job description

A leading customer service provider in Stirling is seeking a Customer Service Specialist for their Personal Banking line. The role involves answering calls, supporting personal banking customers, and problem-solving effectively. Candidates should possess excellent verbal communication, empathy, and previous customer service experience. The position offers a competitive salary and benefits, with flexible working options available after initial training.