WFM Optimization Architect — Remote UK Leader

Teleperformance; Liverpool; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading global workforce management company is seeking a WFM Manager / Snr Manager to lead their WFM optimization initiatives. This remote role involves designing, implementing, and improving workforce management processes. The ideal candidate will have extensive experience in WFM systems, proven leadership ability, and expertise in project management. You will collaborate with various departments to enhance efficiency and deliver excellence aligned with best practices. This opportunity offers a platform for innovation and strategic impact.

Qualifications

• 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role.
• Deep knowledge of WFM systems like NICE, Genesys, and Teleopti.
• Proven experience managing WFM teams and driving organizational change.

Responsibilities

• Lead and develop a team of WFM Architects overseeing management support.
• Architect end-to-end WFM processes for forecasting and scheduling.
• Drive continuous improvement through data-driven decision-making.

Skills

Technical Expertise in WFM systems

Analytical Skills

Leadership

Project Management

Communication

Strategic Thinking

Education

Bachelor’s degree in Business, Operations, or related field

Tools

NICE

Verint

Genesys

Teleopti

Anaplan

Tableau

Power BI

Job description

A leading global workforce management company is seeking a WFM Manager / Snr Manager to lead their WFM optimization initiatives. This remote role involves designing, implementing, and improving workforce management processes. The ideal candidate will have extensive experience in WFM systems, proven leadership ability, and expertise in project management. You will collaborate with various departments to enhance efficiency and deliver excellence aligned with best practices. This opportunity offers a platform for innovation and strategic impact.