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Depot Quality Manager: Lead Compliance & Ops Excellence
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Depot Quality Manager
Job summary
A leading parcel delivery company is seeking a Depot Quality Manager to enhance quality and compliance at their Crawley Depot. The role involves conducting deep dives into business analytics, improving operational standards, and mentoring employees. The ideal candidate should have experience in quality management within a transport setting, possess strong communication skills, and be capable of effective decision-making. This position offers a permanent contract with competitive salary and benefits.
Benefits
Qualifications
- Strong knowledge and understanding of quality, audits, and compliance in a transport setting.
- Confident communicator with a passion for leading high-performing teams.
- Ability to make effective decisions in a time-pressured environment.
Responsibilities
- Drive quality and compliance within the depot.
- Analyze operational data to identify areas of non-conformance.
- Coach and mentor office-based employees.
Skills
- Contract Type: Permanent - 37.5 Hours Per Week
- Salary: £52,128.65 plus Bonus, plus London weighting
- Location: Crawley Depot, Crawley, West Sussex, RH10 9DF
- Days of Work: Monday - Friday
- Start Time: 06:30 - 14:30
DPD UK is a member of Geopost who are a market leader in parcel delivery and e-commerce solutions, providing a broad range of delivery and innovative services for customers worldwide. DPD UK has a turnover of nearly £2 billion and our aim is to be the most sustainable delivery company in the UK. At DPD UK we also aim to deliver the best service, use the best technology and recruit and retain the best people in the industry.
DPD is a Valuable 500 company and a Disability Confident Employer.
Our Site Manager is currently recruiting for an experienced Depot Quality Manager to join and strengthen their highly experienced depot management team.
Through constant review of business analytics, conduct a deep dive analysis to identify opportunities to improve the quality and experience for the shipper.
To ensure that the depot is compliant in areas of Quality, ISO, Environment, H&S, HR, Transport, Couriers, Self Employed Owner Drivers and Security.
- Drive quality and compliance within the depot by maintaining and improving standards within the depot
- Run, analyse and interpret operational data to produce daily, weekly and monthly reports; identify and resolve areas of non-conformance
- To improve and maintain a customer first approach in all aspects of depot operations
- Monitor and review depot/ administration compliance of H&S, HR, ODF, Transport, Recruitment, ISO, Audits and Environmental
- Maintain and drive completion of new process training with depot admin team support & OJT support
- Recommend any new processes to achieve company audits according to company targets in relation to H&S, Quality and Transport with Depot management team
- To coach and mentor office based employees in understanding Company processes and procedures
- To attend on site and off site meetings/ courses as directed by the General Manager.
- Proactively communicate and collaborate with external and internal contractors.
- Ensure own skills and knowledge are kept up to date and take responsibility for own personal development.
- Assist in the facilitation of meetings and arrange minute taking for H&S and weekly Shift Manager meetings to drive accountability.
- To undergo any other tasks as directed by the Site Manager.
- You will have a strong knowledge and understanding of quality, audits and compliance ideally gained within a transport setting. It would be advantageous if you were aware of CPC and O Licence requirements.
- You will be a confident communicator with a passion to lead, motivate and manage high performing teams whilst influencing at all levels.
- A person capable of decisive and effective decision-making, in a time pressured environment
- Someone that really enjoys resolving problems and demonstrates high levels of resilience, self-motivation and flexibility.
- You will be analytical, customer focused and highly organised
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Health Kiosks visiting every location
- Vitality at Work
- Free On Site Parking
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.