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Romans are looking for a driven individual to join our successful Crowthorne House office as their new Trainee Head of Centre. If you are someone who can see yourself thriving on delivering that exceptional service, this is the role for you.

To be successful in this role, experience in Property Management and managing and supporting a team is essential. You need to be passionate about the service you offer and bravely step out of your comfort zone to provide the best service, pride yourself on integrity, and respect your peers by knowing you are working as one team to achieve the same goal.

Your role: Trainee Head of Centre

Location: Crowthorne House, Wokingham

We have a long list of benefits which is just our way of giving back to recognize our employee’s hard work. Here are just a few:

• 30 days holiday (including bank holidays) – increased by 1 extra day a year of service up to 35 days
• Carry over holiday allowances to the following year
• Salary sacrifice pension – more money in your pocket through NI savings
• Employee assistance programme including access to a virtual GP 24/7 and mental health first aiders
• Staff retail, utilities, and holiday discounts including experience days
• Refer a friend bonus
• Department business referrals bonuses

What will your day to day look like?

• Providing support and guidance to all Property Management Team Leaders with respect to the PM/PI function, their productivity, and output.
• Conducting Morning Meetings
• Providing assistance to the Property Management Team Leaders with ongoing recruitment of PM/PI roles within the region.
• Providing support and guidance with the implementation of new legislation.
• Help investigate customer complaints and propose/undertake appropriate responses.
• Help to co-ordinate and, where possible, provide training.
• Support the Property Management department through guidance and mentoring to achieve strategic objectives.
• Support audits of property management departments in conjunction with branch audits.
• Ensuring that property management best practices are shared.
• Checking Gas Daily to ensure process has been adhered to, having relevant conversations.
• Monitoring teams overdue workflows, having relevant conversations.
• Monitor the churn report, having relevant conversations.
• Identify possible opportunities to enhance the level of service provided to both internal and external customers. Discuss with RPM and assume responsibility for implementation.
• Working on group projects or initiatives along with the RPM to ensure successful implementation.
• Direct line management responsibility in relation to Property Management Team Leaders.
• Responsibility to enforce strategic objectives.
• Conducting Interviews.
• Ensuring adequate cover in the department when it comes to holidays and days off.
• Monitor workload of Team Leader and Property Managers, being aware of any issues that may affect staff morale.
• To be the point of contact for the lettings/Branch managers to resolve issues with the property management team.
• To be a point of contact for out of hours emergencies and to act in accordance with best judgement.

During the recruitment process, you will speak to one of our Recruitment Partners initially who will support you through the process. You will have a chance to speak to your potential new manager and Regional Director/Manager face to face.

Don’t miss out on this customer service based role. You could be our next Director in the future, so take advantage of what we have to offer and apply now!

Leaders Romans Group are an equal opportunities employer who value diversity and inclusion. We encourage applications regardless of sex, race, disability, age, sexual orientation, gender status, religion or belief, marital status or pregnancy and maternity. If you have a special need that requires accommodation during the role or the recruitment process, please let the LRG Recruitment team know and we will be happy to assist.