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Job summary
A leading retail company is seeking a Key Lead to ensure an exceptional in-store customer experience. The role involves acting as a Floor Supervisor, providing coaching to staff, and driving store performance. Applicants should possess a high school diploma and at least one year of retail experience. The position includes responsibilities like managing daily operations and ensuring effective customer service, with opportunities for career advancement and additional perks.
Benefits
Qualifications
- Preferred 1 year of retail experience.
- No supervisory/managerial experience is required.
Responsibilities
- Responsible for ensuring all customers receive quality in-store experience.
- Act as the Floor Supervisor providing guidance to staff.
- Drive store performance through customer experience.
Skills
Education
The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.
- Opening and closing routine
- Product Knowledge & Brand Awareness
- Business Understanding
- Proactive Thinking
- Attention to Detail
- Register / Point of Sales use
- Asset Protection
- Visual Displays
- System Skills
- Schedule will vary weekly but should expect to work at least 16 hours per week.
- Required availability on Saturdays and Sundays as well as certain holidays.
- In addition, during peak timeframes, hours will increase to support the needs of the business.
- Education- High School Diploma / G.E.D. equivalent preferred
- Retail Experience- At least 1 year of retail experience is preferred
- Supervisor / Managerial Experience- No supervisory / management experience is required
- Customer Focus
- Communication
- Interpersonal Interaction
- Fashion Trend Knowledge
- Outgoing
- Assertiveness
- Adaptability / Flexibility & Stress Tolerance
- Poise & Ambition
- Multi-Tasking
- Applied Learning
- Work Ethic
- Omni Channel Services
- Quarterly Sales Incentive Bonus
- Merchandise Discount
- Flexible Schedule
- Opportunities for Career Advancement
- Associate Assistance Program
- Opportunity to Become a Brand Affiliate
- Training and Development
- A Global Team of People Who'll Celebrate you for Being YOU
- FOLLOW US ON INSTAGRAM @LIFEATANF
Abercrombie & Fitch Co. is an Equal Opportunity employer
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.