Store Manager

Boux; Kingston upon Thames; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retail brand is seeking a proactive Store Manager to lead a team in Kingston upon Thames. You will be responsible for motivating colleagues, ensuring exceptional customer service, and maximizing sales. The role requires effective communication, team building, and strategic planning. In return, you will enjoy a competitive salary, generous holiday entitlement, and great benefits like discounts across various brands. Join us for a fun working environment with regular social events.

Benefits

Competitive salary

Good holiday entitlement

Generous discounts

Fun working environment

Regular social events

Qualifications

• Ability to achieve goals and targets within deadlines.
• Proficiency in motivating teams and enhancing effectiveness.
• Effective scheduling and organisational skills.

Responsibilities

• Manage and motivate colleagues with training and feedback.
• Deliver high levels of customer service and sales.
• Visual merchandising that showcases creativity.
• Take responsibility for security and loss prevention.

Skills

Results Focus

Team Building

Planning and Organising

Leadership and communication

Colleague Development

Job description

What will your duties be

as Store Manager?

• Manage and motivate colleagues with training, feedback, delegation, local incentives and effective communication
• Demonstrate and establish the highest levels of customer service through our bra fitting experience to deliver the ultimate Boux Avenue shopping experience
• Build relationships with head office departments and openly network across the business
• Display a passion in the brand by being an ambassador; leading by example for the team to follow
• Maximise sales through the delivery of excellent selling and service
• Visual merchandising of the store showcasing a creative flair and an eye for fashion
• Efficient colleagues administration completed in a timely manner such as creating rotas, payroll and pay queries, starters, leavers, change in circumstances, uniform orders and training programme progress checks
• Plan ahead for scheduled events such as promotional changes utilising all team members and their skills ensuring consistent presentation standards
• Appraise staff regularly using the relevant assessment methods i.e. probationary and annual review
• Coach colleagues when there is a short fall in individual performance, conduct or time keeping and attendance and taking the appropriate performance management action if necessary as advised by line manager / HR Department
• Recruit colleagues as agreed with area manager using the competency interviewing format
• Complete and analyse all daily and weekly sales documentation reacting quickly to varying sales performance and trends and developing management teams understanding
• Except overall responsibility for security and loss prevention in store, with regards to compliance procedures in line with company policy
• Initiate new ideas for change within own area of responsibility and handle objections / obstacles to change in a positive manner
• Communicate targets to each colleague and store management through meetings, diaries and handovers
• Create an environment of mutual trust and respect and ensure that achievements are recognised and celebrated

What are we looking for in you?

• Results Focus - achieve goals, targets, provide excellent customer service and objectives in agreed deadlines
• Management Controls - ensure colleagues understand and carry out their key responsibilities, guarantee all tasks are effectively managed and completed, react to objectives and achieve business objectives
• Team Building - motivate the team and utilise their different qualities to enhance the overall effectiveness of the team
• Planning and Organising - effectively schedule and overcome obstacles and adjust plans as necessary, ensuring the right people are in the right place, at the right time
• Leadership and communication
• Colleague Development and Performance Management - train, coach and develop colleagues and take ownership for performance issues and manage conflict effectively. Take responsibility for recruitment and selection

Are there any benefits?

In return, you will be offered a competitive salary, good holiday entitlement, fun working environment with regular social events and some great benefits including generous discounts across the brands within Theo Paphitis Retail Group.