We are seeking a committed and experienced Service Manager to lead a specialist domestic abuse support service for men fleeing or surviving abuse. The role oversees supported accommodation, floating support, a confidential helpline, and peer support initiatives.
Key Responsibilities:
Manage day-to-day operations, ensuring the delivery of safe, trauma-informed support services.
Lead, supervise, and develop a multi-disciplinary staff team.
Deliver high-quality housing-related support and intensive housing management.
Oversee referrals, risk assessments, and personalised support planning.
Ensure effective collaboration with partner agencies to provide tailored support.
Maintain service quality in line with regulatory standards and performance frameworks.
Support service user involvement and inclusion, including LGBTQ+ engagement.
Monitor budgets, voids, and arrears, and ensure properties are safe, furnished, and maintained.
Essential Skills & Experience:
Enhanced DBS.
Proven management experience in housing or support services.
Strong leadership, communication, and problem-solving skills.
Experience supporting vulnerable individuals, ideally survivors of domestic abuse.
Knowledge of safeguarding, risk assessment, and health & safety legislation.
Ability to manage performance, budgets, and contractual compliance.
Flexible, responsive, and resilient under pressure.
Benefits include:
20 days annual leave + 8 public holidays (increasing after probation)
Ongoing training and development
Opportunities to shape and grow a vital community service
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.