Restaurant Team Leader

Westmorland Hotel; Penrith; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality venue in Penrith is seeking a passionate Restaurant Team Leader to oversee service and ensure guests receive an exceptional dining experience. Responsibilities include leading the restaurant team, liaising with the kitchen, maintaining cleanliness standards, and providing recommendations on food and drinks. Experience in hospitality is preferred, along with strong organisational skills and a warm demeanor towards guests.

Qualifications

• Must have experience leading a team.
• Ability to organise and delegate tasks is essential.
• A warm and friendly manner with guests.

Responsibilities

• Prioritise, organise, and delegate tasks to ensure smooth service.
• Liaise with kitchen and other departments for guest needs.
• Oversee the restaurant, bar, and lounge to meet customer needs.
• Attend tastings to provide accurate recommendations.
• Maintain high cleanliness and hygiene standards.
• Train restaurant team members to required standards.
• Serve barista coffee in lounge areas.

Skills

Team leadership

Customer service

Knowledge of food and drinks

Organisational skills

Job description

You will lead from the front and take control of service in our restaurant to ensure both you and your team deliver a warm and friendly welcome for all of our guests. Working hands on with your team you will ensure that they demonstrate knowledge and passion for our outstanding local food to make a memorable dining experience for all our visitors.

Responsibilities

1. To prioritise, organise and delegate to your team to ensure the service runs smoothly and that our guests receive an exceptional dining experience
2. To liaise with the kitchen and other departments to ensure all guests needs are met and that we can maintain our exceptional customer service measures
3. To oversee the main restaurant, bar, lounge and conference rooms and ensure the different customer needs are met in a timely manner
4. To attend tastings and learn about all of the dishes on our menu to provide customers with up to date and accurate recommendations and advice
5. To ensure we maintain a high standard of cleanliness and hygiene across all our front of house areas
6. To develop a good knowledge of wine and drinks to enable you to recommend suitable drinks for our guests
7. To train the member of the restaurant team to the required standard
8. To serve barista coffee in our lounge areas

Ability to organise and delegate tasks is essential as well as having a naturally warm and friendly manner with guests. Experience leading a team and of working in a hotel environment would be an advantage.