Store Operations Supervisor | Lookfantastic Store

THG; Bristol; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading global ecommerce group is looking for a Store Operations Supervisor in Bristol. This hybrid role involves security duties and operational responsibilities, including stock replenishment and customer service. The ideal candidate will have an SIA licence, experience in retail or security, and strong communication skills. In return, the company offers career development, enhanced leave, wellbeing support, and other perks including staff discounts and various mental health services.

Benefits

25 days annual leave plus bank holidays

Up to 50% staff discount on THG brands

Access to on-site gym

Qualifications

• Previous experience in a retail or security environment preferred.
• Strong awareness of safety, security, and loss prevention principles.
• Physically capable of performing manual handling and stock movement tasks.

Responsibilities

• Act as a visible security presence to deter theft and safety risks.
• Take responsibility for cleanliness and safety of the premises.
• Support investigations and prepare incident reports.

Skills

Communication skills

Customer service skills

Security awareness

Proactive attitude

Ability to remain calm under pressure

Education

SIA (Security Industry Authority) licence

Job description

About THG

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.

From Manchester to New York, we're powered by a team of over 2500 people who work together, lead by example, and think BIG.

With us, you'll go further, faster. What are you waiting for?

Life at THG Beauty

We know that beauty isn't one‑size‑fits‑all. Our portfolio of leading retailers and iconic beauty brands caters to everyone, everywhere, empowering customers all over the world to look and feel fantastic.

By combining our portfolio of owned brands with a marketplace for over 1,300 third‑party beauty brands through online retail sites LOOKFANTASTIC, Cult Beauty, and Dermstore, THG Beauty's ambition is to be the global digital partner of choice across the beauty industry, supporting the channel shift to online.

THG Beauty's breadth of relationships is unique to the beauty market; it engages with brands as a retailer, a brand owner, and a product developer and manufacturer, making it the industry's digital strategic leader.

Why be a Store Operations Supervisor at THG Beauty?

We have a new exciting full‑time role within our Look Fantastic Store, located in Bristol. This role is a hybrid role that combines traditional security duties‑such as loss prevention, monitoring, and incident response with operational responsibilities including stock replenishment, merchandising, and maintaining our excellent store standards.

As Store Operations Supervisor, you'll:

• Act as a visible and approachable security presence to deter theft, antisocial behaviour other unwanted activity and safety risks
• Front line Security duties including all visitor and contractor controls
• Take responsibility for the presentation, cleanliness and safety of all the areas of the premises.
• Respond promptly to incidents, following store procedures for theft, emergencies, or health and safety concerns.
• Support investigations, prepare incident reports, and liaise with management and law enforcement when required.
• Ensure compliance with all company retail security policies and procedures, including access control and cash handling procedures.
• Assist with stock replenishment & security tagging, ensuring shelves are fully stocked, neatly presented, and accurately labelled.
• Support goods‑in processes, including unloading deliveries, stock rotation, and back of house/stockroom organisation.
• Maintain store cleanliness and ensure customer‑facing areas meet visual merchandising standards.
• Provide exceptional customer service‑assisting customers, guiding them to products, and supporting the overall shopping experience.
• Support operational tasks during peak trading hours, seasonal changes, or promotional events.
• Promote a culture of vigilance and safety among team members.
• Liaise with other departments, including our Global Security Operations Centre (GSOC) to drive positive security standards.

What skills and experience do I need for this role?

• Previous experience in a retail or security environment preferred.
• SIA (Security Industry Authority) licence, Security or Door Supervisor.
• Strong awareness of safety, security, and loss prevention principles.
• Excellent communication and customer service skills.
• Ability to remain calm under pressure and respond effectively to incidents.
• Physically capable of performing manual handling and stock movement tasks.
• Flexible and team‑oriented, with a proactive can‑do attitude.
• The successful candidate will be a store keyholder, required to both open and close the store inline with business needs.
• Flexibility to work, weekends, evening and public holidays inline with business requirements.

What's in it for me?

Career Development

• Access bespoke development programmes that have been designed and developed by our in‑house L&D team.
• Continued development through our upskilling programme that is delivered in partnership with an industry‑leading training provider.

Enhanced Leave

• 25 days annual leave plus bank holidays.
• Don't want to work on your birthday? We don't either! Enjoy your day off on us!
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave.
• Buy back up to 3 days each year.
• Unlock 2 days volunteer leave after 12-months.

Wellbeing Support

• Access face‑to‑face and virtual appointments with our in‑house GP.
• Access our in‑house CBT therapist.
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
• State‑of‑the‑art on‑site gym.
• Access to our on‑site physio.

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
• Subsidised bus pass from Manchester City Centre to our ICON office.
• Up to 50% staff discount on THG brands.
• On‑site staff shop.
• Access to on‑site barber.
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
• Anniversary gifts when you hit 5 and 10 years of service.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.