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Technical Service Manager
Job summary
A leading technology company in Telford is seeking a Technical Service Manager to lead a team of skilled technicians. In this role, you will oversee service and repair operations for advanced testing equipment, ensuring exceptional technical support and customer satisfaction. The ideal candidate will have a strong engineering background and experience managing a technical service team. This position offers a competitive salary and opportunities for professional growth.
Benefits
Qualifications
- Proven experience managing a technical service or repair team.
- Strong engineering background – mechanical or electronic experience preferred.
- Excellent communication skills and a customer-focused approach.
Responsibilities
- Lead a team of service and repair technicians, driving performance and continuous improvement.
- Manage the diagnosis and repair of complex technical issues.
- Provide expert technical support to customers.
Skills
Location: Telford
Salary: Up to £60,000 (DOE)
Are you an experienced technical leader with a strong engineering background? Do you thrive in a customer-facing role and enjoy managing a high-performing team?
We’re looking for a Technical Service Manager to lead a team of four skilled repair technicians. You’ll oversee service and repair operations for a range of advanced testing equipment, ensuring exceptional customer support and technical excellence.
- Lead and develop a team of service and repair technicians, driving performance and continuous improvement.
- Manage the diagnosis and repair of complex technical issues across multiple product lines.
- Validate and test instruments, follow protocols, record results, and prepare equipment for shipment.
- Provide expert technical support to customers and internal teams, ensuring timely and effective solutions.
- Maintain accurate service, repair, and test records, and contribute to technical documentation.
- Proven experience managing a technical service or repair team.
- Strong engineering background – mechanical or electronic experience preferred.
- Ability to interpret repair orders, technical drawings, charts, and equipment manuals.
- Hands‑on experience with repair, testing, and servicing of technical equipment.
- Excellent communication skills and a customer‑focused approach.
- Competitive salary and benefits.
- Opportunity to lead a skilled team and make a real impact.
- Work with cutting‑edge testing equipment in a dynamic environment.
INDMAN
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.