Customer Support & Sales Coordinator (Construction)

Ainscough Crane Hire; Wigan; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading crane company in Wigan is seeking a Customer Support Co-Ordinator to enhance customer experience and drive sales. The ideal candidate will possess strong sales and customer service skills, be IT literate, and have excellent communication abilities. You will be responsible for handling inbound enquiries, managing sales opportunities, and ensuring customer satisfaction. This position offers a bi-annual retention bonus and various employee benefits.

Benefits

Bi-Annual retention bonus

24 days annual leave plus additional days

Holiday purchase options

Group life assurance

Pension

Online access to payslips

Access to employee benefits platform

Qualifications

• Strong sales and customer service experience within an operational environment is essential.
• Understanding of the full end to end sales cycle is essential.

Responsibilities

• Act as first point of contact for inbound sales enquiries.
• Track and follow up on sales opportunities and quotations.
• Check purchase orders against quotations and process payment if required.

Skills

Sales and customer service experience

Communication skills

I.T literate (email / CRM / telephony)

Negotiating and influencing skills

Ability to organize and manage time

Tools

Telephony systems

CRM systems

Job description

A leading crane company in Wigan is seeking a Customer Support Co-Ordinator to enhance customer experience and drive sales. The ideal candidate will possess strong sales and customer service skills, be IT literate, and have excellent communication abilities. You will be responsible for handling inbound enquiries, managing sales opportunities, and ensuring customer satisfaction. This position offers a bi-annual retention bonus and various employee benefits.