Customer service agent (fully remote)

OnePilot; Leeds; Remote; GBP 40,000 - 60,000; Part time

Job summary

A customer support outsourcing company is seeking freelancers for a remote agent role. Responsibilities include assisting customers through email, chat, or phone after completing necessary training. The position offers flexible hours with pay ranging from €0.40 to €2 per resolved ticket, equating to an average of €15 to €20 per hour. Applicants should be comfortable with technology and available for at least 20 hours per week.

Benefits

Flexible working hours

Set your own schedule

Work from anywhere

Qualifications

• Must be available at least 20 hours per week.

Responsibilities

• Assist clients' customers via email, chat, or phone.
• Complete online training and access a knowledge base.
• Handle customer requests efficiently.

Skills

Comfortable with technology

Problem-solving skills

Strong written communication

Strong spoken communication

Job description

Onepilot is an innovative company specializing in customer support outsourcing. With a modern, people‑first approach, we offer a turnkey solution to help companies manage their customer service in an efficient and high‑quality way.

Our mission is to deliver a flawless customer experience for our partners.

We work with freelance agents trained to meet the specific needs of each client. Agents are paid based on performance and can earn a quality bonus. We are committed to providing a flexible, transparent, and rewarding work environment.

Role description

As a Onepilot agent, you work as a freelancer and assist the customers of our clients with their inquiries. After completing e‑learning training for each project, you’ll gain access to a knowledge base designed to help you respond efficiently. Using Onepilot’s technology and documentation, you’ll handle customer requests via email, chat, or phone.

You work fully remotely from home and are paid per resolved ticket. The pay depends on complexity, handling time, and your location, and ranges from €0.40 to €2 per ticket. On average, our agents earn between €15 and €20 per hour.

What we’re looking for

• You’re comfortable with technology
• You enjoy problem‑solving, and you’re curious and dynamic
• You’re a strong communicator, both written and spoken
• You’re available at least 20 hours per week

What we offer

• Set your own schedule
• Flexible working hours, Monday to Friday between 7:00 a.m. and 1:00 a.m.
• 100% remote work – from wherever you are