Customer Advisor

Unipart Group; Doncaster; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

A leading logistics company in Doncaster seeks a Customer Advisor to manage customer inquiries and support order processing. The ideal candidate will have strong customer service experience, IT skills, and a collaborative approach. This role offers a hybrid working pattern, with benefits like competitive salary and employee discounts.

Benefits

Competitive salary

Pension provisions

25 days holiday plus Bank Holidays

Employee Assistance Programme

Health and Wellbeing Initiatives

Employee discounts

Recognition events

Free on site car parking

Qualifications

• Previous experience in a customer service or support role.
• Confident IT skills, especially in Google Workspace and SAP.
• Strong communicator with excellent interpersonal skills.

Responsibilities

• Managing general customer queries and processing orders.
• Handling pricing and delivery information efficiently.
• Collaborating with internal teams to resolve customer concerns.

Skills

Customer service experience

Confident IT skills

Excellent interpersonal skills

Time management

Problem-solving

Tools

Google Workspace

SAP

Job description

Main Purpose of the Role

We’re looking for a Customer Advisor to join our team in our brand new office in Trax Park, Doncaster. In this key role, you’ll be the first point of contact for our customers—helping to resolve queries, process orders, and ensure we’re delivering exceptional service.

Reporting to the Senior Customer Advisor, you’ll work with departments across the business to manage customer enquiries, troubleshoot issues, handle complaints professionally, and support the achievement of our sales and service targets.

If you enjoy problem-solving, working in a collaborative environment, and making a real impact on the customer experience—this role is for you.

Following the successful completion of your training period, we offer a hybrid working pattern in this role.

Duties & Key Responsibilities

• Managing general customer queries and processing orders through to completion
• Handling pricing and delivery information efficiently and accurately
• Collaborating with internal teams to resolve customer concerns within agreed SLAs
• Maintaining accurate records and ensuring best-in‑class service delivery
• Supporting continuous improvement by identifying and resolving recurring issues

Person Specification

Essential:

• Previous experience in a customer service or support role (ideally in a transactional environment)
• Confident IT skills, especially in Google Workspace and SAP
• A strong communicator with excellent interpersonal skills
• Great organisation and time‑management abilities
• Able to meet deadlines while delivering high‑quality, customer‑focused solutions
• A collaborative approach and a passion for delivering results

Desirable:

• Knowledge of commercial terms and conditions
• Experience working with e‑commerce or B2B customer platforms
• An understanding of the rail or logistics sector (but not essential!)

Benefits

• Competitive salary
• Pension and death in service provisions for employees in pension scheme
• 25 Days Hols (plus Bank Holidays)
• Employee Assistance Programme (EAP)
• Health and Wellbeing Initiatives
• Employee offers and discounts from various retailers
• Recognition events and rewards
• Free on site car parking

Unipart - Who are we?

Unipart is one of Europe's leading independent logistics’ companies that employs more than 12,000 employees worldwide and has an annual turnover of more than £1 billion. We have a long heritage in the rail industry based on decades of experience, we have continuous improvement plans to embrace innovation in both products and business techniques to ensure that we remain the first and best choice for our customers. As a valued employee of Unipart, you can look forward to a varied and rewarding career with a company that holds a world class status in employee engagement.