Customer Service Advisor

Doomed to Suffer Promotions; Chelmsford; On-site; GBP 24,000 - 26,000; Full time

Job summary

A leading international property media company in Chelmsford is seeking a proactive Customer Service Advisor to manage client relations and ensure timely submission of awards entries. Ideal candidates should have customer service experience, strong communication skills in English, and the ability to work flexibly to accommodate various time zones. The role offers a salary range of £24,000 - £26,000 plus uncapped commission, along with additional benefits such as free parking and annual leave.

Benefits

Free on-site parking

28-day annual leave

Pension

Qualifications

• Experience in customer service and sales required.
• Flexibility with working hours to accommodate different time zones is necessary.
• Diverse language skills are an advantage but not mandatory.

Responsibilities

• Provide guidance and support for clients in compiling their Awards entries.
• Introduce existing clients to additional products and up‑sell where appropriate.
• Chase clients for their entries and payments.

Skills

Fluency in both spoken and written English

Strong telephone manner

Prior experience in customer services and sales

Good organisational and planning skills

Job description

Location: Chelmsford, Essex

Job Type: Full Time

Salary: £24,000 - £26,000/annum + Uncapped Commission

Overview

International Property Media runs the International Property Awards – the world's largest programme recognising excellence in the property industry. We have been operating for over 30 years from our offices in Chelmsford, Essex.

Each year we receive thousands of Awards entries from hundreds of countries across the globe.

The Customer Service Advisor role is to build a good rapport with clients who have entered our property awards. The aim is to retain these clients, build their confidence in our brand and services, and ensure receipt of their entry portfolio within the deadline. This position will also involve introducing clients to our wider product range and encouraging further engagement where appropriate.

At International Property Media, we continuously strive towards creating an exciting, innovative, collaborative and welcoming culture where everyone's input is valued. We believe that an open and diverse culture is the key to continuous improvement and personal development, providing everyone with the tools to reach their full potential. We are now looking for proactive individuals who can embrace our work culture and core values, whilst providing a key role to help our company achieve its long-term goals.

Responsibilities & Duties

• Provide guidance and support for clients in compiling and supplying their Awards entries.
• Introduce existing clients to additional products and up‑sell where appropriate.
• Chase clients for their entries and payments.
• Support the Customer Services department in general.
• Communicate clearly and confidently in English, primarily via telephone and email.
• We welcome candidates with diverse language capabilities.

Requirements

• Fluency in both spoken and written English.
• Additional language skills are a plus.
• Strong telephone manner.
• Prior experience in customer services and sales.
• Good organisational and planning skills.
• Some flexibility is required with working hours to accommodate different time zones.
• Additional language skills are beneficial but not essential.

The role carries additional commission based on application of a soft sales strategy for upgrading and selling some of our other products.

The role is based in our Chelmsford office, with most of the client communication by telephone and email.

Salary And Benefits

• £24,000 - £26,000 per annum
• Uncapped commissions
• Free on‑site parking
• 28‑day annual leave
• Walking distance to Chelmsford town centre and travel services
• Pension