Customer Service Advisor

Insight Select; England; Hybrid; GBP 22,000 - 24,000; Full time

Job summary

A leading property and technology firm in the UK seeks a Customer Service Advisor to provide first-line support. This hybrid role allows one day a week in the office and emphasizes a supportive team environment, training opportunities, and a competitive salary. Ideal candidates will have customer service experience and strong organizational skills.

Benefits

25 days' annual leave

Free parking

£300 annual lifestyle allowance

Cycle to Work scheme

Internal coaching and mentoring

Qualifications

• A good standard of education (A-Level or equivalent preferred).
• Previous frontline customer service experience.
• Proficiency with PCs, MS Office, and web-based systems.
• Strong organizational and time management skills.
• Ability to remain calm and professional under pressure.

Responsibilities

• Provide first-line customer support and advice via phone and ticketing system.
• Log and manage all relevant details to ensure effective resolution.
• Deliver exceptional service and maintain customer satisfaction levels.

Skills

Customer service

Organizational skills

Time management

Problem-solving

Education

A-Level or equivalent

Tools

MS Office

Zendesk

Salesforce

Job description

Customer Service Advisor

£22,000 - £24,000 | Reading, Hybrid | Permanent

An exciting opportunity has arisen for a Customer Service Advisor to join a leading, award‑winning organisation within the property and technology sector. You'll be part of a friendly, dynamic, and supportive team that values collaboration, innovation, and continuous improvement.

This is a hybrid role based in Reading, requiring just one day per week in the office, offering a great work-life balance alongside excellent development opportunity.

Key Responsibilities

• Provide first‑line customer support and advice via phone and ticketing system
• Log and manage all relevant details to ensure smooth and effective resolution
• Deliver exceptional service and maintain customer satisfaction levels above 98%
• Build product knowledge through comprehensive training and ongoing coaching
• Collaborate closely with colleagues to share knowledge and resolve complex queries

Requirements

• A good standard of education (A-Level or equivalent preferred)
• Previous frontline customer service experience
• Proficiency with PCs, MS Office, and web-based systems
• Knowledge of Zendesk or Salesforce (advantageous but not essential)
• Strong organisational and time management skills
• Ability to remain calm, professional, and solution-focused under pressure

What's on Offer

• Competitive salary of £24,000 per annum
• 25 days' annual leave (plus the option to take up to 5 unpaid days)
• Free parking
• £300 annual lifestyle allowance towards an activity of your choice
• Cycle to Work and Gym Flex schemes
• Internal coaching and mentoring throughout your career
• Focus on training, development, and career progression
• Supportive, inclusive, and family‑friendly culture