Customer Service Advisor

KT & Coe Recruit Ltd; Diss; On-site; GBP 20,000 - 25,000; Full time

Job summary

A reputable recruitment agency based in Diss is seeking a Customer Service Advisor to manage customer claims and provide excellent service. The role involves communicating with various stakeholders and delivering vehicles to clients. Ideal candidates will have customer service experience and strong communication skills in a fast-paced environment.

Qualifications

• Experience in customer service roles, preferably in claims management.
• Strong communication skills and ability to manage various clients effectively.
• Detail-oriented and able to follow up on outstanding matters.

Responsibilities

• Manage all aspects of new claims from inception.
• Promote company services and communicate effectively with clients.
• Provide administrative support and flexibility to teams as needed.

Job description

KT & Coe are currently seeking a Customer Service Advisor to join a well‑established and supportive team based in Diss. This is a fantastic role for someone who thrives in a fast‑paced environment, enjoys helping customers through the claims process, and takes pride in delivering excellent service.

Job Description

The team are typically the first point of contact for our clients, who may include referrers from insurance brokers, insurance companies, accident management companies, solicitors, and occasionally private individuals. The team is responsible for accepting new claims in the event of non‑fault or partially disputed road traffic accidents.

Duties

• Managing all aspects of new claims, from inception to hire provision, including initial correspondence with interested parties
• Promoting company services to clients and associated parties
• Communicating with clients, responsible parties, insurers, solicitors, and other relevant contacts
• Using the case management system to follow up on outstanding matters such as witness reports and third‑party details
• Arranging delivery of credit hire vehicles from our extensive fleet, ensuring the client receives a suitable vehicle delivered safely and conveniently
• Providing flexibility and support to other teams as required to meet business needs
• Providing general administrative support to the management team
• Building effective working relationships with team members and referrers

Additional Information

• Two professional and/or character references are required
• A Criminal Records Bureau background check, including a credit check, may be required
• All employees are expected to complete a three‑month probationary period