Customer Service Representative

Grafton Recruitment International; Hull and East Yorkshire; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading recruitment agency is hiring a Customer Service Representative for their Hull office. The role involves managing customer orders, ensuring accuracy, and building strong relationships with clients. Ideal candidates will possess excellent communication skills, attention to detail, and experience in customer service. Competitive salary up to £26,000 per annum is offered in a supportive team environment.

Benefits

Competitive salary

Excellent career prospects

Supportive team environment

Qualifications

• Strong communication and interpersonal skills with a customer-first mindset.
• Excellent attention to detail and strong organisational ability.
• Comfortable working with data, reporting, and Microsoft Office systems.
• Experience within logistics, transport, or customer service is advantageous.

Responsibilities

• Manage customer orders from start to finish, ensuring accuracy and efficiency.
• Communicate effectively with logistics, operations, finance, and sales teams.
• Develop strong relationships with customers and understand their specific requirements.
• Handle enquiries and resolve issues promptly and professionally.
• Monitor service performance, report on key metrics, and identify opportunities for improvement.

Skills

Strong communication and interpersonal skills

Attention to detail

Strong organisational ability

Proactive and adaptable

Experience in customer service

Tools

Microsoft Office

Job description

Customer Service Representative - Hull

Salary: Up to £26,000 per annum Location: Hull | Full-Time | Office-Based (with some flexibility)

Grafton Recruitment are delighted to be partnering with a well-established international business with a key office in Hull, as they seek a Customer Service Representative to join their growing team. This is a fantastic opportunity for someone who enjoys working in a fast-paced, customer-focused environment and wants to be part of a company that operates on a truly global scale.

The Role

As a Customer Service Representative, you will act as the main point of contact for a portfolio of customers, supporting them through the full transport and delivery process. You'll build strong relationships, coordinate with internal teams, and ensure service standards are consistently met.

Key Responsibilities

• Manage customer orders from start to finish, ensuring accuracy and efficiency.
• Communicate effectively with logistics, operations, finance, and sales teams to deliver seamless service.
• Develop strong relationships with customers and understand their specific requirements.
• Handle enquiries and resolve issues promptly and professionally.
• Monitor service performance, report on key metrics, and identify opportunities for improvement.
• Maintain accurate records and support ongoing process enhancements.

About You

• Strong communication and interpersonal skills with a customer-first mindset.
• Excellent attention to detail and strong organisational ability.
• Comfortable working with data, reporting, and Microsoft Office systems.
• Proactive, adaptable, and confident in managing multiple priorities.
• Experience within logistics, transport, or a customer service environment is advantageous.

What's on Offer

• Competitive salary up to £26,000 per annum.
• The opportunity to work for a respected international organisation with excellent career prospects.
• Supportive and collaborative team environment.

If you're ready to take the next step in your career, apply today through Grafton Recruitment. We are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. We're committed to protecting the privacy of all our candidates and clients, please visit https://www.markssattin.co.uk/privacy and https://uk.grafton-recruitment.com/en/privacy-policy-1 for our privacy policy.