Customer Care Representative - Polish Speaking

SRG; United Kingdom; Remote; GBP 30,000; Full time

Job summary

A leading medical device company in the UK is looking for a Polish-speaking Customer Care Specialist. This role involves managing customer claims and queries, collaborating across departments, and ensuring excellent service delivery. Candidates should have proven experience in customer-facing roles within healthcare and possess strong communication and data analysis skills. Initial onsite training is required, followed by remote work.

Qualifications

• Experience in a customer-facing role, ideally in healthcare or medical devices.
• Proficient in data analysis and reporting.
• Excellent communication skills required.

Responsibilities

• Serve as the primary contact for customer inquiries and claims.
• Raise and resolve claims within service level agreements.
• Contribute to KPI reporting and continuous improvement efforts.

Skills

Customer facing experience

Claims/query management

Proficient in Polish and English

Data analyzing skills

Interpersonal skills

Education

Formal qualifications in Export and Customer Service

Tools

Microsoft Excel

SAP

Job description

Job Title: Customer Care Specialist - Polish Speaking

Location: Remote / Initially few days onsite to complete training

Contract: 12 Months

Rates: £30,000 p/a

Job Description

SRG are seeking a Polish speaking customer care specialist to join a leading medical device company based in the UK. This role is the first point of contact for customers, being a trusted source of information for them. Responsibilities include: primary Customer and 3pl liaison, claims and queries management; but, additionally, reporting and KPI data. Collaboration with other areas of the business such as Finance and Masterdata.

Duties and Responsibilities

• Raise claims within SLA, investigate to resolution, communicate outcomes.
• Measures of success in the role will be by clear objectives and KPI reports to support daily activity and performance measurement.
• Identify opportunities for continuous improvement.
• Demonstrates a sense of urgency in respect of ensuring work is completed quickly and accurately.
• Strong communication skills both oral and written ensuring desired outcomes are understood and achieved.
• Has good interpersonal skills, able to deal at all levels, develops relationships within the organisational structure to assist in goal achievement.
• Coordinate and assist with audit requirements.
• Must be proficient in standard software applications including Microsoft Outlook and advanced Excel skills and to have a complete understanding of Sales and Distribution modules of SAP.
• Demonstrate sufficient knowledge of internal/external processes and procedures to troubleshoot and correct problems.
• Act with empathy and respect in all transactions.
• Living our values.

Skills & Experience

• Proven experience of a Customer facing, claims/query management and distribution role preferably in a Health Care environment.
• Experience within Medical Devices is desirable.
• Ability to communicate in both Polish and English.
• Ability to communicate at all levels within the organisation.
• Proven data analysing skills and an ability to translate tasks into action plans and deliver to timelines.
• Fully competent in oral and written communications.
• Strong motivational skills.

Qualifications / Education

• Subject matter knowledge.
• Customer Service skills.
• Formal qualifications in Export and Customer Service.
• Fully competent in oral and written communications and must be able to demonstrate proven interpersonal skills.
• Competent in using Excel/Word & Data Cubes.
• Competent in using Database reporting repositories.
• Excellent reporting skills.
• Proficient communicator both written and verbal.
• Able to operate in a Team environment.