Spanish Speaking Customer Service Representative

Harper Recruitment; Nottingham; Hybrid; GBP 24,000; Full time

Job summary

A leading recruitment agency is seeking a Spanish Speaking Customer Service Representative to join their team in Nottingham. This hybrid role offers a supportive environment and requires fluency in both Spanish and English, with previous customer service experience being advantageous. Responsibilities include responding to customer queries, order processing, and managing returns. Opportunities for development are available in a diverse workplace.

Benefits

Supportive and diverse company culture

Hybrid working

Casual dress code

Development opportunities

Qualifications

• Fully fluent in both Spanish and English required.
• Previous customer service experience preferred.
• Proficient in Microsoft Excel.

Responsibilities

• Responding to customer queries regarding orders via email and telephone.
• Processing orders and entering details into in-house systems.
• Managing returns and refunds.
• Liaising with couriers for deliveries.
• Authorising credit notes according to guidelines.

Skills

Fluency in Spanish

Customer service experience

Experience using Microsoft Excel

Job description

Spanish Speaking Customer Service Representative

£24,000 / £12.73ph • Nottingham (hybrid) • Hours: 36.25 M-F 8 am - 4 pm

Harper Recruitment Group is working in partnership with a leading company who are looking for a Spanish Speaking Customer Service Representative to support their wholesale and retail customers.

What will the role involve?

• Responding to customer queries regarding orders via email and telephone
• Processing orders & entering details into in-house systems
• Supporting with delivery queries
• Managing returns and refunds
• Liaising with and coordinating couriers
• Authorising credit notes strictly following company guidelines
• Producing correspondence and confirmation via email
• Demonstrating and developing knowledge of product lines
• Other administrative or customer service tasks to support the wider teams

Who are we looking for?

• Fully fluent in Spanish and English
• Able to take on product knowledge
• Previous customer service experience
• Experience using Microsoft Excel

What's in it for you?

• Supportive and diverse company culture
• Hybrid working - 2 days in the Nottingham office
• Casual dress code
• Development opportunity in a global company

Apply NOW to avoid disappointment! Due to the large volume of applications we receive, we are unfortunately unable to contact all candidates. If you have not heard from a Consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

About Harper Recruitment Group:

Harper Recruitment Group has been offering high-quality recruitment services across Nottingham, Derby and the wider East Midlands since 1987, specialising in recruiting business support professionals of all levels on a permanent, contract or temporary basis.

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