Junior Service Manager - Urology | Mid and South Essex NHS Foundation Trust

Southend University Hospital NHS Trust; Chelmsford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading healthcare provider in Chelmsford is seeking a dedicated individual for operational support in the Surgery Division. The successful candidate will focus on managing services, overseeing staff, and enhancing service delivery. Responsibilities include ensuring effective booking processes, minimizing appointment cancellations, and leading specific service improvements. Applicants should possess unique qualities suited for this exciting role. The position is located on-site, with applications accepted until 11 Nov 2025.

Responsibilities

• Ensure that the elective capacity is fully utilised.
• Implement and adhere to clear booking processes.
• Minimise hospital cancellations through good planning.
• Support the Assistant Service Manager in achieving performance indicators.
• Lead on service improvements and developments.
• Act as a point of escalation for problems.

Job description

Overview

We have an exciting opportunity in the Surgery Division based at the Broomfield site.

If successful, you will provide operational support to senior managers, focusing on the day-to-day management of services, including staff management, resource allocation, and service improvement initiatives.

You will work to ensure efficient and effective service delivery, managing administrative processes and contributing to the achievement of performance targets.

Are you looking for an exciting role using your unique qualities, then we want to hear from you.

Responsibilities

• To ensure that the directorate’s elective capacity is fully utilised.


• To ensure that clear booking processes are in place and are adhered to at all times.


• To ensure that hospital cancellations of patients’ appointments and/or treatment is minimised through good planning.


• To support the Assistant Service Manager in ensuring that all the directorate’s key performance indicators and local and national targets are achieved.


• To support the development and implementation of plans to address areas of concerning performance, including leading on specific actions and areas.


• To participate in Surgical Beds Flow Management.


• Act as a point of escalation during the day for problems arising. Resolve issues or escalate to a senior manager.


• Ensure that the office area is tidy and presents a welcoming and professional image of the department to other staff and visitors.


• Lead on specific service improvements and developments across the service.

Ambition/Context

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Are you looking for an exciting role using your unique qualities, then we want to hear from you.

\p>For full details about this varied and rewarding role, please see attached job description.

We look forward to your application. Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

This advert closes on Tuesday 11 Nov 2025