HOST Service Manager

Atlas Hotels Ltd; Leicester; On-site; GBP 55,000; Full time

Job summary

A leading hotel management company in Leicester is looking for a HOST Service Manager to lead their service desk and ensure excellent support for hotel operations. The ideal candidate will have strong communication and organizational skills, with a focus on problem-solving and collaboration. This role is vital for maintaining a high standard of guest experiences across the hotels.

Qualifications

• Confident communicator who thrives on helping others.
• Organized, analytical, and calm under pressure.
• Natural problem-solver who takes ownership and delivers results.
• Able to influence and build strong relationships across teams.
• Curious, proactive, and always looking for a better way.
• Eligible to work in the UK.

Responsibilities

• Be the first point of contact for hotel queries and support requests.
• Manage the HOST service desk ensuring every ticket gets a fast, accurate response.
• Work with departments to resolve issues quickly.
• Track, report, and use data to improve service performance.
• Help build smarter processes.

Skills

Clear communication

Organizational skills

Analytical skills

Problem-solving

Relationship building

Proactivity

Job description

Overview

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Hours: 37.5 hours across 5 days per week

Salary: £55,000.00 per annum

Want to come and work somewhere award winning? Atlas Hotels was listed in the Sunday Times Best Companies to work for in 2024- and we are looking for more great people to join our team!

We're on the hunt for a proactive, solutions-driven HOST Service Manager - the first point of contact our hotels turn to when they need expert support. You'll lead the HOST service desk, making sure every request gets a fast, professional, and accurate response. By working closely with specialist teams and sharing clear, practical guidance, you'll keep hotel operations running seamlessly and hotel teams focused on delivering incredible guest experiences.

What You'll Do

• Be the first point of contact for hotel queries and support requests.
• Manage the HOST service desk - ensuring every ticket gets a fast, accurate, and professional response.
• Work with departments across the business to resolve issues quickly.
• Track, report, and use data to improve service performance.
• Spot patterns, fix root causes, and help build smarter processes.
• Champion the Atlas values in every interaction - helpful, collaborative, and guest focused.
• Share knowledge, insights, and best practice to keep hotel teams informed and engaged.
• Support projects, training, and continuous improvement initiatives.

What You'll Bring

• A clear, confident communicator who thrives on helping others.
• Organised, analytical, and calm under pressure.
• A natural problem-solver who takes ownership and delivers results.
• Able to influence and build strong relationships across teams.
• Curious, proactive, and always looking for a better way.
• Eligible to work in the UK.

Living the Atlas Values

• Guest Focused - Everything you do supports great guest experiences.
• Work Together - You collaborate across teams to find smart, fast solutions.
• Own It - You take responsibility, stay proactive, and follow through.
• Data Driven - You use insights to improve efficiency, quality, and service.

Atlas Hotels are Disability Confident Committed. This means that we have made a clear commitment to attracting disabled talent to our business, representing the needs of our guests, and contributing to employment equality.

We want to ensure that everyone can participate fully in the recruitment process. If you have an impairment or health condition, please contact HR at [e-mail] to discuss any access or information requirements, or workplace adjustments that may support you.

If you would like to offer feedback on the application process please use the above email.

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