Front Office Supervisor

Cardiff Marriott Hotel; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hospitality firm located in Cardiff is seeking a dedicated Front Office Supervisor to enhance guest experiences and lead the Front Office team. This role demands strong leadership, exceptional communication skills, and a passion for hospitality to ensure outstanding service delivery in a fast-paced hotel setting.

Benefits

Free Meals on Duty

Uniform Provided

Explore Discounts

Pension Scheme

Employee Assistance Programme

Career Growth

Qualifications

• Previous experience in a Front Office or customer service role within a hotel environment.
• Supervisory experience preferred but not essential.

Responsibilities

• Supervise daily Front Office operations.
• Lead in delivering warm, professional service.
• Handle guest feedback and resolve issues promptly.
• Oversee the check-in, check-out, and billing processes.
• Support the team in managing VIP arrivals.

Skills

Excellent communication and interpersonal skills

Strong problem-solving abilities

Proficiency in hotel systems such as Opera

Ability to lead and motivate a team

Attention to detail and organisation

Passion for hospitality

Tools

Opera

Microsoft Office

Job description

Overview

Are you passionate about delivering exceptional hospitality and creating memorable experiences? Do you thrive in a fast-paced environment where every day brings something new? We are seeking a dedicated Front Office Supervisor to join our dynamic team at Cardiff Marriott.

At Marriott, we believe in empowering our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, and to work within a culture of respect and kindness.

Alongside a competitive salary and opportunities for personal development, you will also enjoy:

• Free Meals on Duty – Complimentary meals provided while at work.
• Uniform Provided – A professional uniform supplied.
• Explore Discounts – A Marriott Discount Card offering benefits across 140 countries.
• Pension Scheme – Participation in The People’s Pension.
• Employee Assistance Programme – Confidential support for financial, health, and wellbeing matters.
• Career Growth – Ongoing training and development opportunities to enhance your skills and progress your career.

Role Overview

As a Front Office Supervisor, you will play a key role in leading the Front Office team to deliver an exceptional guest experience from arrival to departure. You will support the Front Office Manager in daily operations, ensuring efficiency, consistency, and the highest standards of service.

This role requires a proactive leader with a strong guest focus, excellent communication skills, and the ability to motivate and support a team in a busy hotel environment.

Key Responsibilities

• Supervise daily Front Office operations to ensure smooth, efficient service at all times.
• Lead by example in delivering warm, professional, and personalised service to every guest.
• Handle guest feedback and resolve any issues promptly and effectively, maintaining brand standards.
• Oversee the check-in, check-out, and billing processes, ensuring accuracy and attention to detail.
• Support the team in managing VIP arrivals, special requests, and group check-ins.
• Maintain a visible presence in the lobby to support associates and engage with guests.

Team Leadership & Development

• Support and motivate Front Office associates, fostering a positive and inclusive team culture.
• Provide on-the-job coaching, guidance, and training to support professional development.
• Assist with scheduling, daily briefings, and performance management.
• Ensure all associates understand hotel policies, procedures, and service standards.
• Promote teamwork and communication across departments to ensure guest satisfaction.

Operational Efficiency & Administration

• Assist in managing room allocations, guest profiles, and key operational systems such as Opera and MARSHA.
• Monitor daily arrivals and departures, ensuring readiness for peak check-in/out periods.
• Maintain accurate records and reports, including shift handovers and guest feedback logs.
• Support the implementation of new procedures and initiatives to improve operational performance.
• Ensure compliance with financial and auditing procedures related to Front Office operations.

Brand Standards & Safety

• Ensure all Front Office activities are aligned with Marriott brand standards.
• Maintain professionalism in appearance and conduct at all times.
• Follow company safety, security, and emergency procedures.
• Report any maintenance issues, incidents, or unsafe conditions immediately.
• Safeguard guest information and maintain confidentiality at all times.

Candidate Profile

Experience

• Previous experience in a Front Office or customer service role within a hotel environment.
• Supervisory experience preferred but not essential for candidates with strong leadership potential.

Skills & Knowledge

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and decision-making skills.
• Proficiency in hotel systems such as Opera and Microsoft Office.
• Ability to lead, motivate, and inspire a team.
• High level of attention to detail and organisation.
• A genuine passion for hospitality and guest satisfaction.

Join Us

This is more than a job – it’s an opportunity to be part of a global brand that values excellence, growth, and genuine care. If you are ready to take the next step in your hospitality career and help create unforgettable guest experiences, apply today and start your journey with Cardiff Marriott.