Customer Service Agent

Manchester Staff Ltd; Preston; Hybrid; GBP 23,000; Full time

Job summary

A leading employment agency is seeking a Customer Service Agent in Preston to handle customer interactions in a dynamic logistics environment. The ideal candidate will have strong communication skills and a proactive attitude. You'll receive comprehensive training and have opportunities for growth within the company. The role offers a salary of £23,000 plus benefits, with hybrid working arrangements.

Benefits

23 days holiday plus bank holidays

Comprehensive induction and coaching

Structured career path

Team socials

Hybrid working after onboarding

Qualifications

• Strong customer-first approach is essential.
• Previous knowledge of customs and logistics workflows is desirable, not essential.
• Confidence with IT systems is important (training provided).

Responsibilities

• Handle inbound and outbound customer calls.
• Process bookings via phone, email, and online platforms.
• Manage high-volume inboxes and respond to queries.
• Process payments, refunds, and additional requests.
• Complete customs documentation and chase outstanding bookings.

Skills

Excellent communication and listening skills

Resilience

Fluency in another European language

Proactive and adaptable

Attention to detail

Job description

Job Description: Customer Service Agent

Preston | £23,000 + Benefits

UK Staffing Group is recruiting a Customer Service Agent on behalf of a leading international freight and logistics provider based in Preston.

This is a fantastic opportunity to join a growing business operating across Europe, supporting customers and partners with bookings, customs, and logistics queries. You will be part of a dynamic customer service team, helping to ensure smooth service delivery and building strong client relationships.

Working Hours & Shift Pattern

• First 3 months: Monday - Friday, 9am - 5pm (training period, occasional weekend cover)
• After training: Rota basis with either 7am or 2pm starts (rotas issued 4-6 weeks in advance)
• Hybrid working: 10 days in the office per month
• Weekend cover: Average 2 shifts per month, 6am - 3pm (weekend premium +£10 per day)
• 35 hours per week

Package & Benefits

• Salary: £23,000 per year
• 23 days holiday + bank holidays (increasing with service)
• Hybrid working available after successful onboarding
• Comprehensive induction, coaching, and personal development plan
• Regular team socials within a supportive, collaborative environment
• Clear progression opportunities - structured career path to senior roles within 12-36 months

Key Responsibilities

• Handle inbound and outbound customer calls
• Process bookings via phone, email, and online platforms
• Manage high-volume inboxes and respond to customer and partner queries
• Process payments, refunds, cancellations, and additional requests
• Complete ENS declarations, customs documentation, ADR requests, and port passes
• Chase outstanding bookings and ensure all paperwork is completed accurately
• Support backup bookings and daily service checks (e.g. North Sea routes)
• Provide occasional weekend cover (time off in lieu provided)

About You

• Excellent communication and listening skills with a strong customer-first approach
• Proactive, adaptable, and resilient, with strong attention to detail
• Confident with IT systems (training provided on booking/customs systems)
• Previous knowledge of customs, invoicing, or logistics workflows is desirable but not essential
• Positive, common-sense approach and ability to work well in a team environment
• Fluency in another European language would be an advantage, though not essential

Why Apply? This role offers the chance to gain valuable experience in international logistics and customer service. You'll work with over 1,000 European freight, ferry, and tunnel routes, customs clearance and compliance processes, abnormal loads, storage, and full end-to-end logistics solutions, and a diverse and fast-paced customer base where your input makes a real difference.

UK Staffing Group operates as an employment agency and employment business. We welcome applications from all ages and backgrounds. By applying, you consent to your data being securely held for recruitment purposes.

We take the security of personal data very seriously, and by applying for this role you consent that we may hold your personal data on our database (CRM) for the purpose of finding jobs that could match your skill set.