Customer Service Advisor

Pooky; Gloucester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A customer service-oriented company in Gloucester is seeking a Customer Service Advisor to manage inquiries and provide exceptional service through various channels. The ideal candidate will have strong communication skills, at least one year of customer service experience, and be dedicated to enhancing customer satisfaction. The role requires effective problem-solving and the ability to work collaboratively with a team.

Qualifications

• Minimum of 1 year customer service experience.
• Familiarity with CRM and ERP systems.

Responsibilities

• Handle incoming customer enquiries via CRM and ERP platforms.
• Assist customers in the showroom with excellent customer service.
• Collaborate with departments to resolve customer inquiries.

Skills

Customer experience dedication

Excellent communication

Active listening

Empathy and warmth

Managing difficult conversations

Problem solving

Effective workload management

Tools

CRM systems

ERP systems

Job description

Customer Service Advisor

Contract: Full-time

Working Days: 5 in 7 days, Monday to Sunday, 09:30am - 18:00pm

Hours: 40

Location: Barnwood, Gloucester, UK

Main Purpose of Role

Deal with any incoming customer enquiries, ensuring that all customers are receiving the best service.

Responsibilities

• Deal with any incoming customer enquiries through our omnichannel CRM platform and ERP system, delivering excellent customer service.
• Deal with any customers in our Gloucestershire showroom, delivering excellent customer service.
• Liaise with other departments within the company to help resolve customer enquiries.

The summary of main duties & responsibilities is not intended to be an exhaustive list of tasks performed. You may be required to undertake additional duties as are necessary to promote the smooth and efficient running of the business.

Skills

• Dedication to delivering excellent customer experience.
• Excellent communication both verbally and written
• Ability to listen actively.
• Ability to demonstrate empathy and warmth in omni channel responses.
• Ability to manage difficult conversations and/or communications.
• Problem solving approach
• Ability to manage workload effectively.

Qualifications & Experience

• Experience of CRM and ERP systems
• Minimum of 1 year customer service experience

Pooky Personality we are looking for

• Enthusiastic - demonstrates engagement, interest, and a willingness to learn.
• Do the right thing - be honest and open in all that you do and say.
• Problem solvers - be excited about finding solutions that improve our business, customer service and culture.
• Smart - be keen and inquisitive, constantly questioning, observing, and delving into the depths of knowledge with a curiosity that fuels thoughtful and perceptive thinking.
• Committed - take ownership for everything you do and be a positive ambassador for Pooky in and out of work.
• Team player - be supportive of each other, working together for the benefit of us all