Customer Care Advisor

eRecruitSmart; Binfield; Hybrid; GBP 26,000; Full time

Job summary

An award-winning home interior brand based in Bracknell is seeking a full-time Customer Care Advisor to provide an exceptional customer experience. Responsibilities include managing customer concerns, answering queries, and ensuring professional service delivery. The ideal candidate will possess strong communication skills, experience with complex customer interactions, and proficiency in Microsoft Office. This role offers a salary of £26,000 per annum, 20 days holiday, and a flexible working option.

Benefits

20 days holiday plus bank holidays

Company discount

Office engagement events

In-house training and development

Workplace pension

Free on-site parking

Qualifications

• Proven experience of dealing with complex customer queries.
• Ability to adapt under pressure and changing requirements.
• Confidence making telephone calls with a great manner.

Responsibilities

• Manage customer concerns and provide solutions.
• Respond to customer queries via phone, email, and live chat.
• Handle complaints within agreed timescales.

Skills

Complex customer query management

Excellent written and verbal communication

Strong Microsoft Office skills

Time management

Organisational skills

Job description

We have an excellent opportunity for a full-time Customer Care Advisor to join the team of an award-winning independent home interior brands based in Bracknell, Berkshire.

About the role

To provide customers with the best experience possible, as Customer Care Advisor you will:

• Manage any customer concerns
• Answer customer questions
• Provide information about products and services
• Be an ambassador for the brand
• Help handle customer interactions
• Respond to phone calls and email requests
• Maintain records

Key responsibilities include:

• Respond to customer queries, providing a premium first impression and professional service
• Manage inbound telephone enquires as well as responding to customer emails and live chats
• Handle customer complaints, provide appropriate solutions and alternatives within agreed timescales
• Identify and assess the customers' needs and follow the correct processes to achieve a resolution within the company's SLAs

About the hours and rewards

The role of Customer Care Advisor is a full-time position, working Monday - Friday 9am-5.30pm in the office with one flexible day from home, and you will receive:

• A base rate salary of £26,000 per annum
• 20 days holiday plus bank holidays
• Company discount
• Office engagement events
• In-house training and development
• Workplace pension
• Free on-site parking

About you

To be successful for the role of Customer Care Advisor, you will have the following skills and attributes:

• Proven experience of dealing with complex customer queries
• Be able to demonstrate how well you work under pressure and adapt to changing requirements
• Excellent communication skills both written and verbal
• Strong Microsoft Office skills with demonstrable ability to use Word, Outlook and Excel
• Confidence making telephone calls and a great telephone manner
• Ability to put customers at ease and build rapport and credibility with them
• Exceptional customer relationship management skills
• Excellent time management skills
• Demonstrable organisational skills

We are an equal opportunities employer and welcome applications from all qualified candidates. We look forward to hearing from you.