Customer Care Advisor - Up To 29K + Bonus

Office Angels; England; On-site; GBP 25,000 - 29,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Care Advisor in Brighton. This role involves responding to customer queries and conducting feedback surveys. The ideal candidate will have excellent communication skills and previous customer service experience. Offering a salary of £25,000 - £29,000 plus a quarterly bonus, this is a great opportunity to join a friendly and dynamic team.

Qualifications

• Confident communicator thriving in a fast-paced environment.
• Strong attention to detail and able to manage multiple priorities.
• Experience in customer service roles is preferred.

Responsibilities

• Respond to incoming queries via phone and email.
• Conduct customer feedback surveys over the phone.
• Provide clear and timely information to customers.
• Monitor and resolve issues with the team.
• Support activities to keep customers informed.
• Handle a wide range of real-time queries.

Skills

Excellent communication skills

Highly organised

Calm under pressure

Previous experience in Customer Success or Customer Service

Knowledge of Salesforce CRM

Job description

Customer Care Advisor

Location: Brighton

Hours: Monday - Friday, 9:00am - 5:30pm

Salary: £25,000 - £29,000 + Quarterly Bonus (after 6 months' employment)

Are you a confident communicator who thrives in a fast-paced environment? Do you enjoy building relationships and providing outstanding customer support? If so, this could be the perfect role for you.

We're recruiting for a Customer Care Consultant to join a friendly and dynamic Helpdesk team in central Brighton. You'll play a vital role in supporting a major client, acting as the first point of contact for residents and stakeholders, ensuring their queries are handled with professionalism, care, and efficiency.

The Role:

• Responding to incoming queries via phone and email through a live Helpdesk
• Conducting customer feedback surveys over the phone
• Providing clear, accurate, and timely information to customers
• Tracking, monitoring, and resolving issues in collaboration with the wider team
• Supporting activities to keep customers informed and connected
• Thinking on your feet to handle a wide range of real-time queries

About You:

• Excellent communication skills - both written and verbal
• Highly organised with strong attention to detail
• Calm under pressure and able to juggle multiple priorities
• Previous experience in Customer Success or Customer Service
• Knowledge of Salesforce CRM is desirable

Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive.

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.