Technical Customer Service Representative

T-Net British Columbia; Richmond; On-site; GBP 35,000 - 49,000; Full time

Job summary

A leading aerospace firm in the UK is seeking a Technical Customer Service Representative to provide customer service and support for satellite data solutions. The ideal candidate will have a BSc in a relevant field and possess strong communication and organizational skills. Responsibilities include managing customer orders and generating proposals. This role offers a compensation range of $48,000- $65,000 annually and values diversity in candidates.

Qualifications

• Good communication skills, both written and oral.
• Strong technical aptitude with attention to detail.
• Ability to work in a team environment and independently.

Responsibilities

• Provide customer service for MDA customers.
• Generate accurate technical and financial proposals.
• Implement satellite acquisition plans efficiently.

Skills

Good communication skills

Organizational skills

Problem-solving skills

Technical aptitude

Education

BSc. in Geography, Science, Physics, Earth or Environmental Science

Job description

Technical Customer Service Representative

MDA Space is a trusted mission partner to the global space industry. A robotics, satellite systems and geointelligence pioneer with a 55-year+ story of world firsts and more than 450 missions, MDA Space is a global leader in communications satellites, Earth and space observation, and space exploration.

MDA Geospatial Services provides Earth observation satellite data from commercially available radar and optical satellites with focus on Canada's RADARSAT-2 satellite. These products and services are used globally for resource mapping, environmental monitoring, offshore oil and gas exploration, ice reconnaissance, maritime surveillance and disaster management.

Position Description:

The Client Services Representative works directly with international customers to provide solutions to their geospatial information requirements. Working in a team environment, the Client Services Representative develops solutions, plans satellite data acquisitions and ensures high standards of service and quality are maintained.

Responsibilities:

• Provide customer service for MDA customers, taking and fulfilling orders for MDA satellite data
• Provide clients with information regarding MDA satellite imagery, applications, products and services to suit their requirements
• Generate accurate technical and financial proposals for geospatial data, based on customer requirements, and prepare confirmed orders for data
• Place orders and follow through to successful completion
• Develop and implement satellite acquisition plans to optimize satellite resources taking into account commercial priorities and regulatory requirements
• Communicate with international sales teams on customer needs and provide support to Finance and Network Stations Groups
• Provide support to management for the execution of major projects
• Support the department through continuous improvements to processes
• Represent MDA with customers, suppliers and partners
• Must be available for rotating on-call work

Requirements (experience/skills):

• BSc. in Geography, Science, Physics, Earth or Environmental Science or equivalent related field and experience
• Good communication skills, both written and oral, including technical writing and presentation skills
• Self motivator with excellent organizational and problem-solving skills
• Strong technical aptitude, adaptable to change with high attention to detail
• Ability to develop a thorough knowledge and use of internal software for order management
• Ability to work in a team environment as well as independently with some supervision regarding complex contracts/assignments
• Experience in a client services environment is an asset
• Ability in programming languages is an asset

Comments/Special Considerations:

• Travel may be required

The compensation range for this position is $48,000- $65,000 annually.

MDA Space is an equal opportunities employer and welcomes applications from diverse candidates.