Customer Experience jobs in United States

Sales Development Representative – ADP UK

• This role can be based at either our Staines Upon Thames or Cheadle sites

ADP is a global NASDAQ-listed organisation that provides cloud-based Human Capital Management (HCM) solutions that unite HR, payroll, talent, time, tax, and benefits administration. It is also a leader in business outsourcing services, analytics, and compliance expertise. Our unmatched experience, deep insights, and cutting‑edge technology have transformed human resources from a back‑office administrative function to a strategic business advantage.

• Named a "Leader" in payroll business process outsourcing (BPO) services by Gartner.
• NelsonHall, a global BPO analyst firm, has named ADP as a "Leader" in Payroll Services.
• ADP is named on the Black Enterprise 50 Best Companies for Diversity list.
• Top‑ranked company in Financial Data Services in FORTUNE® magazine's The World's Most Admired Companies®.
• Top 25 for Comparably's Happiest and Most Fulfilled Employees.
• 100 Best Companies for Working Mothers.
• Top Company for Women Technologists.

At ADP, we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. We support you in your efforts to achieve, learn, and grow. If success motivates you, you belong at ADP.

• Make a strong first impression of ADP on potential prospects.
• Act as a trusted advisor, uncovering pain points through shared insights to help prospective buyers find ways to overcome challenges.
• Encourage prospective buyers to attend in‑person events and webinars.
• Set up and host conference calls with leads, detailing their needs and how ADP can help.
• Establish opportunities to develop to Closed Won.
• Generate new business opportunities across key markets for our HCM solutions and maintain our position as a Global HCM provider.
• Research prospect accounts, provide insights, and learn for prospects via high‑level conversations with C‑suite contacts, warm lead follow‑up, social media, and marketing collateral.
• Promote ADP’s services, profile and research existing and emerging companies to identify their business objectives and critical issues.
• Profile and desk‑research the existing database of potential clients (Targets) ensuring all key details—decision‑maker names, addresses, current suppliers, etc.—are identified and mapping the structure of each target account.
• Utilise specialist research tools to identify critical business issues within targeted accounts and track market trends.
• Use social media platforms to assess and follow HCM marketplace topics and promote ADP as a thought leader and challenger.
• Ensure ADP is active and seen as a “trusted expert” in areas where targets are self‑teaching.
• Build close business relationships with selected accounts to keep ADP at the forefront of their thinking when a critical need arises.
• Produce a regular flow of qualified, sales‑ready opportunities—not merely appointments.
• Collaborate with field sales on local campaigns or one‑off events (e.g., webinars) for profiling and follow‑up.
• Regularly use Salesforce.com, accurately updating and maintaining all activity.
• Participate in regular one‑to‑ones with the SDR Team Leader to give/receive feedback and identify training needs.
• Take part in company training sessions and team days.
• Own individual tasks and targets to ensure the overall success of the team.

• Experienced telemarketer or SDR, or someone looking to start a career in sales.
• Organised, driven, and flexible, working well with team members and stakeholders.
• Passion for technology and customer experience.
• Keen to learn and develop in the role—including shadowing senior salespeople and attending ADP Learning Events.
• Target‑driven, entrepreneurial, and prepared to challenge the status quo.
• Flexible attitude and enthusiastic, ambitious with a clear desire to progress in a large organisation.
• Self‑motivated, confident, articulate with good business acumen and commercial awareness.
• Proven ability to organise effectively, prioritize workload, meet deadlines, and adhere to standards and detail.
• Clear understanding of the importance of processes.
• Effective communication skills, both verbal and written.
• Comfortable holding business discussions with high‑level executives.
• Familiar with the role of social media in today’s sales environment.
• Ability to build effective internal relationships with key ADP stakeholders.
• Ability to develop supportive relationships with sales colleagues and own team.
• Enthusiastic, committed, calm under pressure, and able to deliver to tight deadlines.