Floor Operations Lead & Customer Experience Coach

M&S; Belfast; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading retail company based in Belfast seeks a Shift Lead to manage operations and enhance customer service. This role involves coaching colleagues, coordinating resources during shifts, and ensuring store standards are upheld. Ideal candidates will have experience in retail environments, strong leadership skills, and a commitment to maintaining safety and presentation standards in-store. Join a team focused on innovation and customer satisfaction at a pivotal moment in retail.

Qualifications

• Experience in retail operations and leadership.
• Good knowledge of commercial operations and operational excellence.
• Strong communication skills.

Responsibilities

• Lead the fill operation and coordinate resources.
• Support colleagues through coaching and feedback.
• Ensure a safe and well-presented store.

Skills

Customer service

Coaching and feedback

Digital capabilities

Job description

A leading retail company based in Belfast seeks a Shift Lead to manage operations and enhance customer service. This role involves coaching colleagues, coordinating resources during shifts, and ensuring store standards are upheld. Ideal candidates will have experience in retail environments, strong leadership skills, and a commitment to maintaining safety and presentation standards in-store. Join a team focused on innovation and customer satisfaction at a pivotal moment in retail.