Digital Banking & Customer Experience Specialist

Virgin Money; Bolton; On-site; GBP 23,000 - 25,000; Full time

Job summary

A leading financial services provider in Bolton seeks a customer-focused individual to join its Branch Network. This full-time role involves welcoming customers and assisting them with digital services to enhance their banking experience. The ideal candidate has a passion for customer service, excellent communication skills, and an interest in digital technologies. Along with a competitive salary of £23,500 - £25,000 per annum, generous benefits include extensive annual leave and health care packages.

Benefits

Generous holidays - 38.5 days annual leave

Up to five extra paid well-being days

Market-leading pension

Free private medical cover

Flexible benefits

Qualifications

• Some experience in a customer service environment desired.
• Insatiable curiosity to find solutions for customers.
• Great communication skills and rapport-building ability.

Responsibilities

• Welcome customers to the Branch.
• Help customers use digital services and educate them.
• Resolve customer banking queries.

Skills

Customer service experience

Communication skills

Curiosity

Digital technology interest

Education

Desirable: Knowledge of banking products

Desirable: Financial services experience

Desirable: Microsoft Office knowledge

Job description

A leading financial services provider in Bolton seeks a customer-focused individual to join its Branch Network. This full-time role involves welcoming customers and assisting them with digital services to enhance their banking experience. The ideal candidate has a passion for customer service, excellent communication skills, and an interest in digital technologies. Along with a competitive salary of £23,500 - £25,000 per annum, generous benefits include extensive annual leave and health care packages.