Remote Travel Experience Specialist

Prestige Travel Agency by Mich; Remote; GBP 25,000 - 30,000; Full time

Job summary

A renowned travel agency is looking for a Travel Customer Experience Representative to engage with clients throughout their travel journey. The role involves responding to inquiries, assisting with bookings, and ensuring customer satisfaction in a fully remote setting. Ideal candidates will possess strong communication skills and a passion for travel. This position offers flexibility, career growth opportunities, and valuable travel perks within the industry, making it an exciting chance for those eager to join the travel sector.

Benefits

Fully remote work environment

Career growth opportunities

Travel perks and industry discounts

Training and ongoing support

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience required; travel or hospitality experience preferred.
• Strong organizational skills and attention to detail.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.
• Passion for travel and client-focused service.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms.
• Assist clients with travel bookings, modifications, cancellations, and requests.
• Provide accurate information on destinations and travel requirements.
• Confirm itineraries and client satisfaction post-trip.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Skills

Written communication

Verbal communication

Customer service experience

Organizational skills

Technology proficiency

Problem-solving

Attention to detail

Independent work

Client-focused service

Job description

A renowned travel agency is looking for a Travel Customer Experience Representative to engage with clients throughout their travel journey. The role involves responding to inquiries, assisting with bookings, and ensuring customer satisfaction in a fully remote setting. Ideal candidates will possess strong communication skills and a passion for travel. This position offers flexibility, career growth opportunities, and valuable travel perks within the industry, making it an exciting chance for those eager to join the travel sector.