Technical Operations Team Leader for Customer Experience

idibu; England; On-site; GBP 33,000 - 40,000; Full time

Job summary

A leading UK water company is searching for a Technical Operations Team Manager to oversee daily operations and manage a busy team. The successful candidate will handle customer escalations, ensure SLA compliance, and foster team development. Experience in scheduling or planning is helpful, along with a strong customer service background. This role offers a competitive salary ranging from £33,060 to £40,000, generous benefits, and a commitment to employee wellbeing.

Benefits

26 days holiday per year

Generous Pension Scheme

Health and wellbeing benefits

Qualifications

• Experience managing people and guiding a team.
• Background in customer service is important.
• Comfortable using company IT systems.

Responsibilities

• Oversee the central services team’s day-to-day operations.
• Act as the escalation point for customer issues.
• Drive productivity and support team resource allocation.

Skills

People management

Strong communication skills

Ability to stay calm under pressure

Tools

Microsoft Office

Job description

A leading UK water company is searching for a Technical Operations Team Manager to oversee daily operations and manage a busy team. The successful candidate will handle customer escalations, ensure SLA compliance, and foster team development. Experience in scheduling or planning is helpful, along with a strong customer service background. This role offers a competitive salary ranging from £33,060 to £40,000, generous benefits, and a commitment to employee wellbeing.