Contact Center Manager à Grande-Bretagne

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years’ experience in Financial Services. Fitch Learning is a Fitch Solutions company. Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You\'ll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you\'ll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.

Fitch Learning is seeking a Client Relationship Manager based in our London office. We are looking for candidates with proven experience managing client relationships in the Middle East. The corporate title for this role is Associate Director.

About the Team: The purpose of this role is to manage an existing, defined portfolio of strategic client accounts in Saudi Arabia and Bahrain, and grow these through developing strong relationships with client contacts across the organization. You will work with your clients to understand their needs and, working with our subject-matter-experts, to design solutions to address these needs. In doing so, you will achieve or exceed an agreed revenue target. In addition, you will seek out new business opportunities with new logo clients in Saudi Arabia and Bahrain. This role requires travel to Saudi Arabia every 6 weeks.

• Manage your portfolio of clients through strategic analysis, relationship building and gaining internal referrals
• Understand the markets, products and operating environment that our clients work in, to enable you to support the design of learning and development solutions that add value to our clients
• Convert opportunities into booked business through sales excellence; leverage off our internal resources to write and develop best in class proposals; pitch persuasively
• Manage data and information closely and accurately, by using our Salesforce system to record and track your account developments
• Produce regular revenue forecasts that are built from your pipeline. You will be required to justify and explain these clearly
• Hand projects over to the relevant operational team to deliver and manage, once the projects have been commercially secured and contracts negotiated, whilst retaining escalation and commercial oversight of the project

• You have a strong background in sales and relationship management within a solution sales environment
• You have experience working in, or selling to, Financial Services and/or selling learning solutions
• You have a history of working towards and achieving revenue targets
• You can understand client strategy and build effective business and action plans
• You have excellent communication skills and a consultative selling approach

• Previous experience in the Middle East or knowledge of the region
• Proven track record in retaining and building a portfolio of business

• Hybrid Work Environment: 3 days a week in office required based on your line of business and location
• A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

At Fitch Group, the combined power of our global perspectives is what differentiates us. Our global network of colleagues comes together to accomplish things greater than they ever could alone.

Every team member is essential to our business and each perspective is critical to our success. We embrace a diverse culture that encourages a free exchange of ideas, guaranteeing your voice will be heard and your work will have an impact, regardless of seniority.

For more information, please visit our websites: www.fitchratings.com www.fitchsolutions.com www.fitchlearning.com