Customer Support Officer

We Manage Jobs(WMJobs); Bromsgrove; On-site; GBP 27,000 - 30,000; Part time

Job summary

A local council authority in Bromsgrove seeks a part-time Customer Service Assistant to support customers with various inquiries, primarily regarding Council Tax. The role offers vital opportunities for training and development, requiring strong face-to-face customer service skills. The salary ranges from £27,254 to £29,540 per annum. Candidates must be prepared for background checks. This position works two days a week, specifically on Thursdays and Fridays.

Benefits

Pension

Generous leave entitlements starting at 25 days

Flexible working

Employee Assistance Programme

Discounts for high street shops and leisure

Qualifications

• Experience in face-to-face enquiries is essential for this role.
• Desirable knowledge of Council Tax and other council services.

Responsibilities

• Assist customers with Council Tax enquiries and online forms.
• Promote other services and payment methods.
• Help customers who need assistance at Customer Service Centres.

Skills

Customer service expertise

Knowledge of Council Tax

Face-to-face enquiry experience

Job description

Employer: Redditch Borough Council

Grade 4 (SCP 9 to SCP 14)

£27,254 to £29,540 per annum

Permanent

Part Time - 14.8 hours per week

We need brilliant people to join our team.

We are recruiting for a part time position. Thursday and Friday 8.45 to 17.09.

If you put the customer at the heart of everything you do, then we need you to join us.

The job involves a variety of functions, such as helping customers, both face-to-face and on the telephone, assisting customers with Council Tax enquiries and online forms, promoting other services and payment methods, assisting with modern development projects as well as traditional functions such as taking payments for services and helping customers who present to us in need at either Customer Servicer Centre at Parkside Bromsgrove or Customer Service Centre in Redditch.

The job provides plenty of opportunities for development and training

Experience in face-to-face enquiries is essential for this role

A good knowledge of Council Tax and other council services would be desirable although not essential.

We reserve the right to close this advertisement early if we receive a high volume of suitable applications.

CV's alone will not be accepted.

Additional Information

The Councils offer a range of staff benefits:

• pension
• generous leave entitlements starting at 25 days plus bank holidays (pro-rata)
• flexible working, where appropriate
• Employee Assistance Programme
• access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more

Appointment will be conditional upon the receipt of a satisfactory response to a check of criminal records via the Disclosure and Barring Service before the appointment is confirmed. This will include details of cautions, reprimands or final warnings, as well as convictions.

A job description and person specification is attached.

Closing date for receipt of completed online applications is 19 December 2025 midnight.

Interview dates to be 14 January 2026 and 15th January 2026.

What next

A job description and person specification is attached. Need further information on the duties of this post Please contact Jayne Houghton, 01527 64252 Ext 2910.

If this role interests you please select the 'Apply’ button

For issues when applying online please contact HR at [e-mail]

Attached documents

Job Description & Person Specification