Customer Service Assistant

Your Trust; Milnrow; On-site; GBP 18,000 - 22,000; Full time

Job summary

A community-focused charity in Milnrow is seeking a Customer Service Assistant to provide friendly and efficient service to clients. Responsibilities include greeting customers, managing cash collection, and ensuring accurate service information. The ideal candidate will have strong communication skills, customer service experience, and be qualified to GCSE standards in Maths and English.

Qualifications

• Qualified to GCSE Grade C / 4 or above in Maths and English or equivalent.
• Experience of working in a reception or customer focussed environment.
• Ability to develop positive relationships with stakeholders and the public.

Responsibilities

• Provide professional and efficient service to customers.
• Greet customers and direct them to the appropriate service.
• Ensure up to date and accurate information is available.

Skills

Communication skills

Customer service experience

Time management

Relationship building

Friendly demeanor

Education

GCSE Grade C / 4 or above in Maths and English

Tools

Computerised leisure booking systems

Job description

When you join Your Trust as a Customer Service Assistant you will be part of a charity based across the Rochdale Borough that aims to support every member of our diverse community to live their best life; inspiring them to be healthier, happier and creative people. The purpose of the job is to provide a professional, efficient and high quality service to customers of Your Trust. This includes greeting customers and directing them to the appropriate service they require, being responsible for cash collection and reconciliation, promoting other services offered and ensuring up to date and accurate information is available at all times.

• Qualified to GCSE Grade C / 4 or above in Maths and English or equivalent
• Experience of working in a reception or customer focussed environment
• Experience of dealing with customers
• Ability to develop positive relationships with stakeholders, partners and members of the public including effective management of compliments and complaints
• Friendly, outgoing person who likes to work with different clients
• Knowledge of computerised leisure booking and management systems
• Excellent communication; both oral and written and excellent interpersonal skills
• Excellent time management skills