Hybrid Part-Time Claims Customer Experience Specialist

FedPoint; Portsmouth; Hybrid; GBP 30,000 - 40,000; Part time

Job summary

A leading digital benefits marketplace in the UK is seeking a Claims Customer Experience Specialist. This part-time role entails enhancing customer satisfaction by investigating complaints and collaborating with various departments. The ideal candidate will have at least 3 years of experience in insurance or LTC operations, along with strong analytical and customer communication skills. Enjoy a hybrid work model with part-time hours that promotes work-life balance.

Benefits

Career growth opportunities

Wellness programs

Volunteer opportunities

Qualifications

• Minimum 3 years of FLTCIP experience or 3+ years in insurance or LTC operations.
• Experience investigating complex complaints and working within multistage complaint frameworks.
• Strong business writing and customer service communication skills.

Responsibilities

• Communicate directly with customers regarding complaints and dissatisfaction.
• Investigate issues thoroughly and deliver timely written responses.
• Manage escalations and ensure timely responses to tickets.
• Analyze customer satisfaction data and provide improvement recommendations.

Skills

Problem-solving

Customer communication

Analytical skills

Negotiation

Knowledge of FLTCIP requirements

Education

3 years in insurance or LTC operations

Tools

Microsoft Office (PowerPoint, SharePoint)

AWD and care coordination system

Job description

A leading digital benefits marketplace in the UK is seeking a Claims Customer Experience Specialist. This part-time role entails enhancing customer satisfaction by investigating complaints and collaborating with various departments. The ideal candidate will have at least 3 years of experience in insurance or LTC operations, along with strong analytical and customer communication skills. Enjoy a hybrid work model with part-time hours that promotes work-life balance.