Customer Service Advisor

Tate; Tees Valley; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency in Tees Valley is seeking an empathetic Customer Service Advisor. The role involves supporting vulnerable customers during difficult times, answering queries, and updating records. Ideal candidates will have extensive customer service experience and excellent communication skills. The position offers a temporary contract with shifts scheduled between Monday and Saturday, on a hybrid basis.

Qualifications

• Experience in working in a contact centre environment.
• Excellent verbal and written communication and customer service skills.
• Extensive computer and numeracy skills.

Responsibilities

• Helping callers by answering queries from customers and representatives.
• Assisting customer representatives in notifying the bank of a death.
• Solving problems and escalating issues as necessary.
• Updating customer records.

Skills

Customer service experience

Excellent verbal and written communication skills

Computer and numeracy skills

Job description

Customer Service Advisor

Stockton-on-Tees

£157 per day via Umbrella

Temporary contract until 30th April 2026

Shifts between 08:00-18:00 Monday-Friday & 09:00-14:00 Saturday

How would you like to work within a department that effects people's lives every single day?

Are you an empathetic individual who is confident speaking with vulnerable customers who have recently suffered a bereavement?

Our client, an internationally recognised retail and commercial bank, are offering you the opportunity to join one of their most crucial teams, where you will support customers in their time of need. So if you have extensive customer service experience, we would love to hear from you.

So, where will you be working?

You will be working within The Bereavement Contact Centre which provides a bespoke telephony service for callers notifying the Bank of the death of their customer and supports some of their most vulnerable customers. Our client will provide you with comprehensive on-site training to ensure that you feel confident to take ownership and provide a personal service to their callers at a time when it's needed the most.

The difference you will make:

• Helping callers each day by answering queries from customers, customer representatives, solicitors, and colleagues across the Branch network and 3rd parties.
• Assisting customers representatives who wish to notify the bank of the death of their customer.
• Helping to keep customers and the bank safe.
• Solving problems and escalating issues when necessary
• Updating customer records

What we need you to have:

• Experience in working in a contact centre environment.
• Excellent verbal and written communication and customer service skills
• Extensive computer and numeracy skills

What would be nice for you to have:

• Resilience and problem-solving skills
• A structured approach to work and well organised
• Excellent attention to detail to ensure quality standards are maintained.
• Flexible, approachable, and work well under pressure.

Working Pattern:

• Shifts will be scheduled between 08:00-18:00 Monday-Friday & 09:00-14:00 Saturday (lieu days will be given when working Saturdays).
• This role is based in Teesside, and you will be working on a Hybrid basis

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.