Remote IT Systems Administrator - Client Support

Abacus Group; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading technology provider in the United Kingdom is looking for a Support Technician to deliver top-notch customer service and technical support to clients in the financial services sector. The role includes troubleshooting issues remotely and ensuring client satisfaction through effective communication and follow-up. Ideal candidates will possess a strong technical background and a passion for technology.

Benefits

Generous annual leave

Gym discount

Life insurance

Comprehensive travel insurance

Competitive Compensation

Contributory pension scheme

Private Medical and Dental Insurance

Qualifications

• Must be neat, organised, energetic, and show initiative.
• Experience with advanced hardware troubleshooting.
• Passion for delivering superior customer experience.

Responsibilities

• Provide technical support to clients primarily via phone and email.
• Record all work activities in ConnectWise.
• Document technical issues and escalate when necessary.

Skills

Customer service

Technical support

Microsoft 365 expertise

Active Directory management

Networking fundamentals

Education

Minimum 3 years’ experience in IT

Relevant professional qualifications

Tools

ConnectWise

VMware vSphere

Windows 10/11

Windows Server 2012

Job description

A leading technology provider in the United Kingdom is looking for a Support Technician to deliver top-notch customer service and technical support to clients in the financial services sector. The role includes troubleshooting issues remotely and ensuring client satisfaction through effective communication and follow-up. Ideal candidates will possess a strong technical background and a passion for technology.