Customer Care Assistant

4th & Reckless; Greater Manchester; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A fashion retailer in Greater Manchester is seeking a Customer Care Assistant to deliver exceptional service across email, live chat, and social media. The ideal candidate will have experience in a similar role, exceptional communication skills, and a passion for the brand. This role offers flexible hours, 25 days holiday, and the possibility to work in a vibrant team while upholding the company's standards.

Benefits

Birthday day off

25-day holiday

Flexible hours

Vibrant team

40% off staff discount

Team socials

Free Parking

Competitions

Qualifications

• Experience in a customer service or eCommerce support role.
• Exceptional written and verbal communication skills.
• Demonstrates a genuine passion for the brand.

Responsibilities

• Deliver exceptional customer support across email, live chat, and social media.
• Manage order queries, exchanges, and returns.
• Collaborate with internal teams to communicate customer feedback.

Skills

Customer service experience

Exceptional communication skills

Strong problem-solving abilities

Attention to detail

Proactive attitude

Team player

Education

Background in Fashion, Business, Marketing

Tools

CRM tools (Shopify, Zendesk, Gorgias)

Job description

We’re looking for a Customer Care Assistant who’s passionate about delivering exceptional service and creating positive experiences for every 4th & Reckless customer.

The successful applicant will be the first point of contact for enquiries, ensuring our customers feel valued and heard — whether they’re reaching out about an order, returns, or styling advice.

The Customer Care Assistant will work closely with our eCommerce, Logistics, and Marketing teams to maintain our brand’s high standards and ensure a seamless customer journey from start to finish.

Your Mission

• Deliver exceptional customer support across email, live chat, and social media
• Manage order queries, exchanges, and returns in line with company policies
• Track and resolve delivery issues promptly and professionally
• Maintain detailed and accurate customer records using internal systems
• Collaborate with internal teams to communicate customer feedback and improve the overall experience
• Uphold 4th & Reckless’ tone of voice and brand values in every interaction
• Identify opportunities to go above and beyond — turning issues into positive brand moments

Profile

Required

• Experience in a customer service or eCommerce support role
• Exceptional written and verbal communication skills
• Strong problem-solving abilities with a calm and empathetic approachHighly organised with great attention to detail, accuracy and proactive nature
• Demonstrates a genuine passion and enthusiasm for the brand
• Comfortable using CRM tools and eCommerce platforms, e.g. Shopify, Zendesk, Gorgias, etc.
• Team player with a collaborative and positive, “can-do” attitude
• Willingness to go above and beyond for customers and colleagues

Beneficial

• Educational background within Fashion, Business, Marketing or a related background

Benefits

• Birthday day off
• 25-day holiday
• Flexible hours
• Vibrant team
• 40% off staff discount
• Team socials
• Free Parking
• Competitions
• Hybrid working - 4 days in the Altrincham office