Customer Service Advisor (Automotive)

Cycle & Carriage; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An automotive service company in London is seeking a dedicated Adviser - Customer Service to join their team. You will be responsible for attending to customer requests, providing comprehensive quotations, and building strong relationships with clients. The ideal candidate has at least 2 years of experience in customer service within the automotive industry and excellent communication skills. This role offers the opportunity to greatly impact customer satisfaction.

Qualifications

• At least 2 years of customer service experience preferably in the automotive industry.
• Strong inclination to achieve customer satisfaction through delivering excellent service.
• Excellent communication skills and enjoys interacting with multiple stakeholders.

Responsibilities

• Attend to customers’ requests for bookings, enquiries and complaints.
• Communicate with customers to establish service or repair needs.
• Build sustainable relationships and trust with customers.
• Follow-up on pending jobs to ensure completion timelines.
• Provide accurate information and solutions for customer requirements.
• Capture customer feedback for Management’s review.
• Assist in evaluating and improving current practices.

Skills

Customer satisfaction focus

Communication skills

Problem-solving

Education

GCE ‘O’ Levels / NITEC in Automotive Technology

Job description

We are looking for a dedicated Adviser- Customer Service to be part of our customer service team. You will be part of our highly customer centric team, attending the needs and requirements of our clientele to achieve high levels of customer happiness. Being in a dynamic environment, you are expected to adapt, pick up and apply new skills and knowledge which will be necessary to your success in this role.

RESPONSIBILITIES

• Attend to customers’ requests for bookings, enquiries and complaints through various channels, in a timely manner
• Communicate with customers to establish the service or repair needs for their vehicles and translate these job requirements into comprehensive quotations for their agreement. Promote service packages and downstream products effectively
• Build sustainable relationships and trust with the customers and really committing to increase customers' engagement level
• Follow-up with the workshop on pending jobs to ensure adherence to completion timelines, and keep customers updated on the status of their vehicles
• Provide accurate and valid information with appropriate solutions and alternatives to handle customers' requirements and complaints
• Capture customers’ feedback on the service levels, and present findings for Management’s review
• Assist the Customer Service Manager in evaluating and improving the current practices and processes. Ensure compliance with company policies and safety regulations.

REQUIREMENTS

• GCE ‘O’ Levels / NITEC in Automotive Technology
• At least 2 years of customer service experience preferrably in the automotive industry
• Strong inclination to achieve customer satisfaction through delivering excellent service
• Excellent communication skills and enjoys interacting with multiple stakeholders to derive solutions for customer issues