Senior Customer Advisor

Brook Street; Eastleigh; On-site; GBP 35,000; Full time

Job summary

A recruitment agency is seeking a Senior Customer Advisor for a full-time position in Eastleigh, England. This fully-office-based role requires leading a team, handling inbound calls, and providing exceptional customer service. The ideal candidate has experience in a supervisory role and excels in communication. Company benefits include pension contributions, 24 days leave, and uncapped bonus potential with realistic OTE of £35k.

Benefits

Pension contributions

24 days leave + bank holidays

Excellent development opportunities

Bonus pay - Uncapped

Realistic OTE £35k

Qualifications

• Experience in Team Lead/Supervisory role.
• Experience with Motor Trade (non-essential).
• Excellent attention to detail.
• Strong verbal & written communication skills.

Responsibilities

• Lead team taking inbound calls to arrange bookings.
• Make occasional outbound calls as required.
• Upsell where possible.
• Assist with exceptional customer service.

Skills

Team leadership

Customer Service

Attention to detail

Strong verbal communication

Strong written communication

Job description

Brook Street is working with a client that is seeking a Senior Customer Advisor on a Full-Time, Permanent basis. This is a fully-office-based role Mon-Fri 8-5 involving leading a team.

Main duties:

• To lead team taking inbound calls to arrange bookings.
• To make occasional outbound calls as required.
• To upsell where possible.
• To assist with exceptional customer service.

Knowledge, skills, abilities and experience (Desired):

• Experience in Team Lead/Supervisory role
• Experience with Motor Trade (non-essential)
• Excellent attention to detail
• Strong verbal & written communication skills

Company Benefits

• Pension contributions
• 24 days leave + bank holidays
• Excellent development opportunities
• Bonus pay - Uncapped
• Realistic OTE £35k

Brook Street NMR is acting as an Employment Agency in relation to this vacancy