Betting Shop Retail Customer Service Manager

Entain; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading betting company in Greater London is seeking a Retail Customer Service Manager to provide outstanding service and build rapport with customers. You will handle transactions, manage complaints, and drive team standards. Ideal candidates are 18+, self-motivated, and possess strong communication skills. This full-time position includes various shifts and offers competitive benefits, promoting a healthy work-life balance.

Benefits

Pension Scheme

Discounts with retailers

Healthcare support

Development opportunities

Qualifications

• Must be 18 years of age or over to work in betting shops.
• Passion for delivering great customer service.
• Ability to deal with challenging situations calmly.

Responsibilities

• Deliver outstanding customer service.
• Take bets on a wide range of sports and events.
• Handle customer complaints with empathy.

Skills

Customer Service

Cash Handling

Problem Solving

Communication Skills

Self-Motivation

Job description

A leading betting company in Greater London is seeking a Retail Customer Service Manager to provide outstanding service and build rapport with customers. You will handle transactions, manage complaints, and drive team standards. Ideal candidates are 18+, self-motivated, and possess strong communication skills. This full-time position includes various shifts and offers competitive benefits, promoting a healthy work-life balance.